To enhance the security of Splashtop remote sessions, our service certificates are generated using SHA-256 (SHA-2 256) encryption.
Please note that older operating systems such as Windows XP and Windows Server 2003 are no longer supported. To ensure compatibility with SHA-256 certificates, the minimum supported operating system is Windows 7.
If you are using Windows 7, please make sure of the following:
The system is fully updated with the latest Windows Updates.
All required root certificates and security patches are installed.
After confirming the above, please follow the steps below to import the certificate into your system:
1. Using Internet Explorer, go to Tools -> Internet Options -> Content tab (shown below) -> then click the Certificates button (indicated below).
2. Display the Trusted Root Certification Authorities tab shown below, then search for the keyword "Go Daddy" to find the related value, and then check if it is already expired.
3. To correct the certificate error, first remove any Go Daddy Class 2 certificate in Trusted Root Certification Authorities.
4. Using any browser, download the following certificate: GoDaddy Class 2 Certification Authority Root Certificate - G2.
You can download it from the following link:
https://ssl-ccp.godaddy.com/repository/gdroot-g2.crt
5. After downloading the cert, click 'Install Certificate' or double click the downloaded certificate and choose 'Local machine' for the Store Location. Select 'Place all certificates in the following store' -> Browse -> Check ‘Show physical stores-> Trusted Root Certification Authorities -> Local Computer -> OK.
6. Reboot the computer. Then try again to log in on the Splashtop Streamer via deployment code or Splashtop account and see if it works.