Mac Streamer shows blank or Port 6783 is not reachable




If you are receiving this error message with Splashtop Streamer on a Mac, your disk permissions may be corrupted (specifically, the file permissions of some IPC socket files in /tmp). 

Please do the following:

1. Remove Streamer by clicking uninstall Streamer script. 
2. Run "Repair Disk Permissions". 
3. Restart the Mac. 
4. Re-install Streamer. 

If it is El Capitan (10.11) or later version Mac OS running on the Mac, please follow the steps below:

1. Open Terminal app
2. Execute command: sudo rm -r /tmp/com.splashtop.*
3. Execute command: sudo chmod +t /tmp
4. Reboot computer

You can also run the script (attached) in terminal to run the above commands.
1. Download and unzip the file.
2. Open the Terminal app 
3. Navigate to the directory that you unzipped the script to
 Execute command: sudo ./
5. Reboot computer



If it still does not work, there is another cause. Please use the uninstall streamer script attached in streamer dmg file to uninstall the streamer, then re-install it again. It will help resolve the issue.

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