Mac Streamer shows blank or Port 6783 is not reachable

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If you are receiving this error message with Splashtop Streamer on a Mac, your disk permissions may be corrupted (specifically, the file permissions of some IPC socket files in /tmp). 

Please do the following:

1. Remove Streamer by clicking uninstall Streamer script. 
2. Run "Repair Disk Permissions". 
3. Restart the Mac. 
4. Re-install Streamer. 

If it is El Capitan (10.11) or later version Mac OS running on the Mac, please follow the steps below:

1. open Terminal app
2. execute command: sudo rm -r /tmp/com.splashtop.*
3. execute command: sudo chmod +t /tmp
4. reboot computer

You can also run the Fix_streamer.sh script (attached) in terminal to run the above commands.

Note:

If it still does not work, there is another cause. Please use the uninstall the streamer script attached in streamer dmg file to uninstall the streamer, then re-install it again. It will help resolve the issue.

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