Mac Streamer shows blank or Port 6783 is not reachable

Follow

mceclip0.png

mceclip1.png

If you are receiving this error message with Splashtop Streamer on a Mac, your disk permissions may be corrupted (specifically, the file permissions of some IPC socket files in /tmp). 

Please do the following:

1. Remove Streamer by clicking uninstall Streamer script. 
2. Run "Repair Disk Permissions". 
3. Restart the Mac. 
4. Re-install Streamer. 

If it is El Capitan (10.11) or later version Mac OS running on the Mac, please follow the steps below:

1. Open Terminal app
2. Execute command: sudo rm -r /tmp/com.splashtop.*
3. Execute command: sudo chmod +t /tmp
4. Reboot computer

You can also run the Fix_streamer.sh script (attached) in terminal to run the above commands.
1. Download Fix_streamer.sh.zip and unzip the file.
2. Open the Terminal app 
3. Navigate to the directory that you unzipped the script to
4.
 Execute command: sudo ./fix_streamer.sh
5. Reboot computer

 

Note:

If it still does not work, there is another cause. Please use the uninstall streamer script attached in streamer dmg file to uninstall the streamer, then re-install it again. It will help resolve the issue.

2 out of 4 found this helpful