To enhance the security of Splashtop remote sessions, our service certificates are generated using SHA-256 (SHA-2 256) encryption.
Please note that older operating systems such as Windows XP and Windows Server 2003 are no longer supported. To ensure compatibility with SHA-256 certificates, the minimum supported operating system is Windows 7.
If you are using Windows 7, please make sure of the following:
The system is fully updated with the latest Windows Updates.
All required root certificates and security patches are installed.
After confirming the above, please follow the steps below to import the certificate into your system:
Please download the latest updated cert from here: https://certs.godaddy.com/repository/gd_bundle_dv-r1-g2.crt.pem
- Press Windows + R, type mmc, press Enter.
- In the console, go to File → Add/Remove Snap-in.
- Select Certificates, click Add, choose Computer account, then Local Computer, click Finish.
- Expand Trusted Root Certification Authorities → Certificates.
- Right-click → All Tasks → Import.
Browse to your .pem file, select it, click Next.
Ensure it’s placed in Trusted Root Certification Authorities, click Next → Finish.
