Why can't I log in at the streamer on Windows XP and Windows Server 2003 machine?

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To enhance the security of the Splashtop remote sessions, the current certificates of the Splashtop service are generated with SHA 256 (SHA2 256), instead of SHA 128.

However, Windows XP and Windows Server 2003 cannot obtain certificates from a Windows Server 2008-based certification authority (CA) if the CA is configured to use SHA2 256 or higher encryption

So, to be able to log in the streamer at Windows XP and Server 2003 machines, please you need to check the following items:

  1. Make sure it is XP SP3 and Server 2003 SP2 running on the machine with the steamer installed.
  2. Run Windows Updates on the machine to make sure the OS is up to date.
  3. Apply the hotfix from Microsoft: http://support.microsoft.com/kb/968730/en-us
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Comments

  • Avatar
    Shelley

     see computer but does not allow to log on to computer - even says name and pw not correct, but is all correct  - I can see it but not access it

     

  • Avatar
    Support

    @ Shelley,

    Could you please create a new Windows account with password protected on the target computer, then establish a remote connection again using the newly created acc/pwd to see if it could work?

  • Avatar
    Jahirzino

    win server 2003 sp2 32bits spanish version.  streamer, after install it.   not validate code because say  "can't connect to splash server... try again more late"

  • Avatar
    Support

    @Jahirzino,

    You may have already done this, but I just want to make sure.

    On your Windows Server 2003 w/ SP2, did you also perform steps #2 and #3 at the top of this article?

    1. Run Windows Updates on the machine to make sure the OS is up to date.
    2. Apply the hotfix from Microsoft: http://support.microsoft.com/kb/968730/en-us

    Thanks,

    Phil

  • Avatar
    Pismo10

    NO help at all. did SP#. hotfix, nothing helps

  • Avatar
    Support

    @Pismo10,

    Can you do a test to make sure firewall isn't blocking?

    Just visit the URL https://www.splashtop.com/check from the computer where your streamer is running. That's our network test tool.

    Thanks,
    Phil