There may be situations where you may need to manually uninstall and reinstall either or both our Business and Streamer applications. Below is a possible list of reasons to consider doing so.
Business Application:
- Entering login credentials and seeing an endless spinning loading circle
- Unable to open the Business App entirely
- Settings and features are not working
- Business App is freezing
Streamer Application:
- Streamer App is online but unable to establish a remote connection
- Unable to open the Streamer App entirely
- Settings and features are not working
- Streamer App is freezing
** If any of these scenarios apply to you, please follow the directions below for tips on uninstalling and reinstalling **
macOS
- Open the .dmg installer, located under Downloads or the directory you saved the installer.
(Click here to download the Splashtop Business or Splashtop Streamer installer) - Double-click and run the uninstall script Uninstall Splashtop Streamer.
Note* You may also drag and drop the script into the terminal.
Windows
- In the Windows search bar, type Add or Remove Programs. Next, under Apps and Features search bar, type the name Splashtop and it should show you all Splashtop applications installed on your computer.
- Next, you can click Splashtop Streamer and/or Splashtop Business.
- Then click on the Uninstall button to uninstall the application.
- If necessary, you can run the zip attachment to uninstall plus clean up registries and directories:
- Splashtop Business cleaner: CleanupToolSRC.zip
- Splashtop Streamer cleaner: CleanUpInstallerSRS_v1.0.1.0.zip
RMM
- Click here to download.
- Unzip the file.
- Run the Clean Up Installer