There may be situations where you may need to manually uninstall and reinstall either or both our Business and Streamer applications. Below is a possible list of reasons to consider doing so.
Business Application:
- Entering login credentials and seeing an endless spinning loading circle
- Unable to open the Business App entirely
- Settings and features are not working
- Business App is freezing
Streamer Application:
- Streamer App is online but unable to establish a remote connection
- Unable to open the Streamer App entirely
- Settings and features are not working
- Streamer App is freezing
** If any of these scenarios apply to you, please follow the directions below for tips on uninstalling and reinstalling **
Mac:
- Open DMG installer
(click here to download the Splashtop Business or Splashtop Streamer installer) - Double-click and run the uninstall script "Uninstall Splashtop Streamer."
Windows:
- Open Control Panel -> Programs and Features
- Select "Splashtop Streamer" and/or "Splashtop Business"
- Click on the "Uninstall" button
- If necessary, you can run the zip attachment to uninstall, plus cleanup registries and directories:
- Splashtop Business cleaner: CleanupToolSRC.zip
- Splashtop Streamer cleaner: CleanUpInstallerSRS_v1.0.1.0.zip
RMM:
- Click here to download .
- Unzip the file.
- Run the Clean up Installer