How to uninstall Splashtop?

There may be situations where you may need to manually uninstall and reinstall either or both our Business and Streamer applications. Below is a possible list of reasons to consider doing so.

  Business Application:

• Entering login credentials and seeing an endless spinning loading circle
• Unable to open the Business App entirely
• Settings and features are not working
• Business App is freezing

Streamer Application:

• Streamer App is online but unable to establish a remote connection
• Unable to open the Streamer App entirely
• Settings and features are not working
• Streamer App is freezing

** If any of these scenarios apply to you, please follow the directions below for tips on uninstalling and reinstalling **

Mac:

1. Open DMG installer
   (click here to download the Splashtop Business or Splashtop Streamer installer)
2. Double-click and run the uninstall script "Uninstall Splashtop Streamer."

Windows:

1. Open Control Panel -> Programs and Features
2. Select "Splashtop Streamer" and/or "Splashtop Business"
3. Click on the "Uninstall" button
4. If necessary, you can run the zip attachment to uninstall, plus cleanup registries and directories:
   1. Splashtop Business cleaner: CleanupToolSRC.zip
   2. Splashtop Streamer cleaner: CleanUpInstallerSRS_v1.0.1.0.zip

RMM:

1. Click here to download .
2. Unzip the file.
3. Run the Clean up Installer