If you encounter issues when using Splashtop to remote into a host machine with the SSH protocol, check out our most frequently asked questions below for answers.
What are the meanings of the errors?
I encounter an "Incorrect passphrase for private key import" error when attempting to establish an SSH session.
A: This issue occurs because our software only supports SSH key authentication using the OpenSSH PEM format, while your key is likely in PuTTY’s PPK format, which is not supported.
To resolve this, convert your PPK key to PEM format using PuTTYgen: Open PuTTYgen → Load your PPK key → Go to Conversions → Export OpenSSH key → Save as a .pem file. Then, use the converted key to establish your SSH session.