Sound and audio is only supported one-way. Sound can be streamed from the remote/host device to the local device, but no audio is sent from the local device to the remote/host device, such as microphone.
Note: Streaming audio is not included with the Remote Support Basic service
On Windows, you can configure sound to be on the remote/host only, on the local device only, or both. Open Splashtop Streamer application on the remote/host device, then click on the Settings tab:
*Disconnect the remote session (if you're doing this remotely) and re-connect. Remote audio settings will update after connecting.
On Mac, you can configure sound to be on the remote/host only or on the local device only.
To enable audio, open Splashtop Streamer application on the remote/host device, then click on the Settings tab.
- Make sure "Output sound over remote connection only" is selected on the Settings tab.
- Install the sound driver by clicking the "Install Sound Driver" button on the Settings tab. This will require a reboot to complete the installation. You can also use silent install to include the sound driver in the streamer installation.
- For macOS 10.14 Mojave and macOS 10.15 Catalina, it will also require Microphone permission - click the "Allow Access to Microphone" button.
- See this article if you use other 3rd party sound drivers on the computer, and have issues with audio. Otherwise, see this article for common troubleshooting tips.
*Disconnect the remote session (if you're doing this remotely) and re-connect. Remote audio settings will update after connecting.
If you are using SOS, you can configure sound to be on the remote/host only, on the local device only, or both. Open Splashtop SOS application on the remote/host device, then click on the Settings tab, then click Options.
