How to setup sound on the remote device or local device?

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Sound and audio is only supported one-way.  Sound can be streamed from the remote/host device to the local device, but no audio is sent from the local device to the remote/host device, such as microphone.

Note: Streaming audio is not included with the Remote Support Basic service

On Windows, you can configure sound to be on the remote/host only, on the local device only, or both.  Open Splashtop Streamer application on the remote/host device, then click on the Settings tab:

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On Mac, you can configure sound to be on the remote/host only or on the local device only. 

To enable audio, open Splashtop Streamer application on the remote/host device, then click on the Settings tab.

  • Make sure "Output sound over remote connection only" is selected on the Settings tab.
  • Install the sound driver by clicking the "Install Sound Driver" button on the Settings tab. This will require a reboot to complete the installation. You can also use silent install to include the sound driver in the streamer installation.
  • For macOS 10.14 Mojave and macOS 10.15 Catalina, it will also require Microphone permission - click the "Allow Access to Microphone" button.
  • See this article if you use other 3rd party sound drivers on the computer, and have issues with audio. Otherwise, see this article for common troubleshooting tips.
  • Note: There is a current limitation where audio does not work if you begin the remote session in a pre-login state (no mac user is logged in; locked state is ok). This required a disconnect/reconnect after logging into a mac user account. The Splashtop team is working on a fix.
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If you are using SOS, you can configure sound to be on the remote/host only, on the local device only, or both. Open Splashtop SOS application on the remote/host device, then click on the Settings tab, then click Options.

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