How to manage 2FA trusted devices

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A 2FA trusted device is a device that no longer needs to enter 6-digit authenticator codes to log in to a Splashtop account. This can be useful for a number of reasons such as:

  • You and only you have access to the device you're logging in from. (such as a phone)
  • Maybe you log on through a device too many times and would rather mark it as a trusted device.

This option can be enabled at the time of login on either the Splashtop Business App or my.splashtop.com. There will be a box you can check on the 2FA prompt that asks if you want to trust the computer. If you check the box and enter the 6-digit code, the next time you log in, you won't be asked for a code any longer.

How can you manage these devices?

Let's say, for example, you added a device you shouldn't have (maybe it's a device that is free for anyone to use) or you are no longer in possession of one of your trusted devices and you'd rather remove it from your account.

There are two ways of getting to your trusted devices:

Method1 - For your personal account's trusted devices

Login to your my.splashtop.com account, and hover over the account name that's towards the top right corner. Once a drop down menu appears, select Account Info.

SelectAccountInfo.png

Towards the bottom there is a section for 2FA and a link that says "Manage trusted devices". Click on that link.

ManageTrustedDevices1.png

Method 2 - For the entire team's trusted devices (team owners only)

You can also manage your trusted devices by going to your team settings. Again, log in to your my.splashtop.com account and hover over the account name that's towards the top right corner. Once a drop down menu appears, select Account Info. Once the page loads, select Team on the menu to the left.

SelectAccountInfo.pngSelectTeam.png

Towards the bottom you will find options for 2FA as well as the same link to manage your trusted devices.

ManageTrustedDevices2.png

 

After clicking on the link, you will see a page like this:

Screenshot_2020-12-21_091946.png

This is a list of all the devices that are currently allowed to bypass 2FA. If you see a device you don't recognize, no longer have, or simply don't want it to bypass 2FA, you can click on the black X to delete it.

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