A 2FA trusted device is a device that no longer needs to enter 6-digit authenticator codes to log in to a Splashtop account. This can be useful for a number of reasons such as:
- You and only you have access to the device you're logging in from. (such as a phone)
- Maybe you log on through a device too many times and would rather mark it as a trusted device.
This option can be enabled at the time of login on either the Splashtop Business App or my.splashtop.com. There will be a box you can check on the 2FA prompt that asks if you want to trust the computer. If you check the box and enter the 6-digit code, the next time you log in, you won't be asked for a code any longer.
How can you manage these devices?
Let's say, for example, you added a device you shouldn't have (maybe it's a device that is free for anyone to use) or you are no longer in possession of one of your trusted devices and you'd rather remove it from your account.
There are two ways of getting to your trusted devices:
Method1 - For your personal account's trusted devices
- Login to my.splashtop.com/my.splashtop.eu with your Splashtop Account
- Go to the Blue Circle in the top right -> Then click on Account Settings
- From the Account Settings page -> Click on Manage next to "Your Trusted Devices"
- You will be brought to a list of your Trusted Devices. From here, you can see logged in device names, app versions, IP Address, and their last login. You can also click the X to the right of the device to delete them.
Method 2 - For the entire team's trusted devices (team owners only)
For Team Owners, they can manage the entire teams trusted devices.
- Login to my.splashtop.com/my.splashtop.eu with your Splashtop Account.
- After logging in, click on Settings in the bottom of the left hand pane.
- You will be brought to the Teams Settings page, scroll down to Security, then click on Manage Trusted Devices.
- Now you will see your Teams Trusted Devices, from here you can see the Account that is logged in, the device name, date the machine was trusted, and an option to delete the device.
This is a list of all the devices that are currently allowed to bypass 2FA. If you see a device you don't recognize, no longer have, or simply don't want it to bypass 2FA, you can click on the Trash icon to delete it.