The Account Lockout Policy is a security enhancement that protects user accounts by locking access after a configured number of failed login attempts, for a defined duration.
Supported Subscriptions
Splashtop Remote Access [Solo | Pro | Performance]
Splashtop Remote Support [SOS-10 | SOS-300]
Splashtop Enterprise [Remote Support License | Remote Access License]
Enable Account Lockout Policy
Go to Management > Settings > Account Security.
This feature is disabled by default. Toggle the switch to enable it.
Click Detailed setup to configure the following options:
Lockout Conditions setting is shared across Web Console and Business App.
Failed login limit
Specifies the maximum number of consecutive failed login attempts allowed before the account is locked.Lockout duration
Defines how long the account remains locked after exceeding the failed login limit.
After the specified duration has passed, the account will be automatically unlocked.
Unlock Permissions
Roles
Specifies which roles are allowed to manually unlock locked accounts.
Unlock a Locked Account
Go to Management > Users.
Click the ... icon next to the locked user and select Unlock.
After the account is unlocked, the failed login attempt counter is reset to zero.