Introduction
The Splashtop Team Settings page gives team owners and admins the ability to manage team-wide preferences and control feature access for all users. This includes settings related to security, device access, session behavior, notifications, and more. You can access team settings at my.splashtop.com under Management>Settings.
General
Team Name
This is the name of your Splashtop team that users will see when invited to your team. This can only be changed if you are the owner of the team.
Current plan
This is the current subscription team (active or inactive subscription).
Technicians (Available in SOS and SOS+)
This is a count of how many active and total technicians are on your team. This can only be changed if you are the owner of the team.
Feature Configuration
These toggles control various aspects of your team, including feature usage, visibility options for members, and security protocols. All of the "Toggle on"(blue/colored) options will enable/disable the entire team(including not just the team members but also the team owner and admins).
User configuration (Unattended Access)
SOS and Remote Support
Toggle to have other technicians view and manage other technicians' remote access sessions.
Other
Additional toggles to show the username on the remote computer's logged-in user and to set notification emails.
Notification
Enable the ability to receive emails for certain aspects of your account, i.e., when a user accepts an invitation to your team, when a user leaves your team, when a computer is added to your account, etc.
Security
Two-Step Verification
These options control whether you want to force your members or admins into using Two-Step Verification, allow users to trust the devices they log in from, and disable device authentication when 2FA is turned on. Here, you may also manage trusted devices.
Device Authentication
These control who the email authentications are sent to when trying to authenticate a Device or Browser. (This feature is automatically turned off if a user has Two-Step Verification enabled.)
Browser and Application Timeout
This setting lets you log out users from the web console when they are idle for a certain amount of time. The different time options are: Never, 15 minutes, 1 hour, 8 hours, and 24 hours. Note: The setting takes effect upon the next login.
Session Security
These security settings allow users to save any operating system login(Windows/Mac) and/or security code to input only once per device. Additional toggles to show the username on the remote computer's logged-in user and to set notification emails
Other
Additional toggles to show the username on the remote computer's logged-in user and to set notification emails
Third-party Integration (Only available in Enterprise and SOS+ (Attended Access))
These settings let you set up API Keys for your third-party integration. Splashtop has integrated with ServiceNow, Zendesk, Freshservice, Freshdesk, and Jira. You can easily enable your technicians to remotely support your users using Splashtop SOS or Remote Support. For more information, click here.
Scheduled Access(Only available in Enterprise, SOS+(Remote Support/Unattended portion), and Remote Support)
This setting allows the owner of the team to choose the correct Scheduled Access Timezone. Please keep in mind that the timezone cannot be changed when a schedule is in place. As well as these toggles also allow Members to have scheduled access capabilities just as Admins can. For more information on Scheduled Access, you can learn more here.