How do I export my Authenticator to a new phone for 2FA?

This article shows how to export your authenticator from your current phone to your new phone so that you can log into your account without interruption.

When getting a new phone, it's best to export the accounts in your current authenticator on your current phone to your new phone. If you do so, then you can use the codes on your new phone to log into Splashtop, and you won't need to reset your 2FA or use your recovery codes.

Table of Contents

Google Authenticator

On your old phone

1. Open the Google Authenticator app.

2. Tap on the three dots in the upper right corner of the screen


3. Tap on Transfer Accounts


4. Tap on Export Accounts


5. Choose the account information that you wish to transfer. Make sure to include Splashtop along with any other accounts you may have. Google authenticator allows for 10 accounts to transfer at a time, so if you have more than 10, you will need to repeat this process with the other accounts. After selecting, hit Next.


On your new phone

6. Tap on the same three dots icon on the upper right hand corner.


7. Tap on Transfer Accounts.


8. Tap on Import Accounts.


9. Tap on Scan QR Code.


10. Use your camera on your new phone to scan the QR code on your old phone.

11. Click Done on both devices.

If export is successful, both devices should have the same six digit numbers appearing for the transferred accounts.

Microsoft Authenticator

You will need a Microsoft account to backup accounts.

If using an iPhone, iCloud will need to be enabled, and if using an Android, you will need Google Drive.

On your old phone

1. Open the Microsoft Authenticator app.

2. If on an iPhone, tap on the horizontal lines on the upper left hand corner of the screen. If on an Android, tap on the three dots on the upper right hand corner of the Screen.


3. Tap on Settings


4. On the settings page, tap on iCloud Backup if you're using an iPhone or Cloud Backup if using an Android.


5. You'll need your Microsoft account at this point to back up, tap on Add Account.


6. Sign in with your Microsoft email and password.


7. Microsoft will need to verify your identity, you can use any option to verify.


8. After backup is completed, you'll see a message saying it was successful. Tap on OK to continue.


On your new phone

9. Open the Microsoft Authenticator app.

10. Tap on Restore from backup.


11. On iPhone, tap on your Microsoft email account. On Android, you will need to sign into your Microsoft account and verify your identity.


If export is successful, both devices should have the same six digit numbers appearing for the transferred accounts.

Duo Mobile

For Duo Mobile, you can export your account from your old phone to your new phone. However, after transferring to your new phone, Duo requires an extra step to verify the account. In order to verify, you will need to re-scan the QR code to start getting the six digit authentication codes again. Since the QR code is needed again, the export process for Duo doesn't work for Splashtop.

If you are using Duo, please login to your account and turn off 2FA to set it up on your new phone, or make sure you have your recovery codes on hand.


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