This article will help you get re-setup with with Two-step verification, if you lost your phone, got a new phone, or just need to re-setup 2FA (two factor authorization).
The next step depends if you saved your recovery codes from when you initially setup Two-step verification.
If you don't have recovery codes ⤸
Please send us a SMS with your Splashtop account email address to +1 (408) 676-3505 from the phone number used when you initially set up Two-step verification. After verifying your phone number you will receive a text back with the Recovery codes needed to gain access to account and re-setup two-step verification. Once you have your Recovery codes follow steps below:
If you have recovery codes ⤸
Please head over to my.splashtop.com and attempt to sign in. When asked for your two step code, click the link Use an emergency recovery code instead below the blue Submit button.
You will be brought to another page to use your Emergency Recovery Codes.
Type in one of your recovery codes into the box that says "8-digit code", complete the CAPTCHA and click Submit.
Once logged into your account. Click the blue circle with the white letter in the top right corner.
Then click Account Settings, or go here: Account Settings
From the Accounts Settings page, look for Two-Step Verification -> Then to the right you should see Turn off and Reset. You can select Turn off if you want to turn off your 2FA(Two-Step Verification), or select Reset if you want to reset your 2FA.