Chromebook Limitations

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By using Chromebook to access your remote computer, here are some limitations we currently found caused by Chromebook OS itself.

 

Limitations for Android app after v3.5.4.4

Behavior Descriptions Workarounds
Scroll by 2 fingers

Currently the issue cannot be resolved due to the restrictions from Chromebook OS.

User could try to enable Splashtop scroll bar to scroll from the side.

Cursor does not change to ↔ when minimizing/maximizing windows

The cursor appearing on the remote session is not created by Splashtop but actually from Chromebook itself, it's currently viewed as limitation.

User can enable "Show Remote Cursor" option to see the cursor created by Splashtop client.

Window is not released when being dragged to a second monitor

This may occur on some Chromebook devices due to the release operation on cursor is not detected.

The issue could be resolved by simply making another click on cursor to release the window.

 

Notes

*Please be aware that Chrome extension has not been updated for a long period of time, some features may not be available with it.

*Since Chromebook is using Android app, the behavior may be different depends on model, endpoints and OS. However, we will try our best to provide supports if any issue happened.

 

 

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