Autotask

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How do I connect with Autotask?

Autotask has partnered with Splashtop to enable AEM customers to remotely access computers using Splashtop technology. From the AEM console, simply click on the Splashtop icon to initiate a connection to the device. Here is a helpful tutorial from Autotask:

http://help.aem.autotask.net/en/Content/2SETUPAEM/Integrations/Splashtop.htm

How do I provide remote access to my end users?

Your Autotask subscription lets you and your fellow technicians remotely access all of the computers you manage.

In some cases, you may want to enable some of your end users to remotely access their computers.

To do that, you can subscribe to Splashtop Remote Support directly from Splashtop. Choose a package based on the number of computers your end users need to remotely access. It will work in conjunction with your Autotask setup, without you having to deploy the Splashtop streamer agent again.

The steps are as follows:

  1. Create a deployment package via Splashtop web console.
  2. Enter the 12-digit deployment code into the Splashtop streamer agent, on the computers your end users want to access. (The AEM console may have a function to inject the deployment code for you.)
  3. Configure which end users can access which computers by setting the access permissions.
  4. Have your end users install the Splashtop Business app (left side of that page). When they log into the app with their Splashtop credentials, they will see and be able to remotely access the computers you've assigned.

You're welcome to sign up for a 7-day free trial of Splashtop Remote Support. Please contact our team if you have any questions.

With a subscription to Splashtop Remote Support, you can also use the standard Splashtop Business iOS and Android apps to access computers from your mobile devices.

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