How do I connect with Datto RMM?
Datto has partnered with Splashtop to enable AEM customers to remotely access computers using Splashtop technology. From the AEM console, simply click on the Splashtop icon to initiate a connection to the device.
How do I provide remote access to my end users?
Your Datto RMM subscription lets you and your fellow technicians remotely access all of the computers you manage.
You may want to enable some of your end users to remotely access their computers to work from home, and generate revenue by reselling Business Access Pro.
To do that, you can subscribe to Splashtop Business Access directly from Splashtop. Choose a package based on the number of users that need remote access. It will work in conjunction with your Datto RMM setup, without you having to deploy the Splashtop streamer agent again.
The steps are as follows:
- Create a deployment package via Splashtop web console.
- Enter the 12-digit deployment code from Step 1 into the Splashtop streamer agent, on the computers your end users want to access. (AEM has a Splashtop Deployment script in ComStore that helps with injecting your deployment code into the streamers. )
- Configure which end users can access which computers by setting the access permissions.
- Have your end users install the Splashtop Business app (left side of that page). When they log into the app with their Splashtop credentials, they will see and be able to remotely access the computers you've assigned.
Datto RMM may have some helpful tools with the deployment. See their support article, Splashtop Remote Screen Share Integration