Please follow the instructions below to help troubleshoot with pixiness/ blurry/ grainy screen issues coming from the remote device.
Windows
Step 1)
Open the Splashtop for RMM application
Step 2) Click on “Options” -> Advanced tab -> check off the “Use legacy compatible mode” then hit “OK”
Mac:
Step 1)
Launch the Splashtop RMM application
Step 2)
Click on “Preferences” from the top left corner -> Advanced tab -> check off the “Use legacy compatible mode” then hit “OK”
Option 2)
Reinstall Splashtop RMM
Windows:
https://d17kmd0va0f0mp.cloudfront.net/rmm/Splashtop_RMM_Win_INSTALLER_v3.5.8.2.exe
Mac:
https://d17kmd0va0f0mp.cloudfront.net/rmm/Splashtop_RMM_Mac_INSTALLER_v3.5.8.2.dmg
Option 3)
Change Video Rendering Options
Note: This feature is only available on Windows
Step 1)
Launch the Splashtop for RMM and go to > Options > Advanced > Advanced Settings -> change the Video Rendering Options and select the "SDL with YUV" -> hit “OK”