Background Actions

Supported Subscriptions & Platforms

Subscriptions

Background Actions is available for the following subscriptions:

• Splashtop Remote Support (Premium)
• Splashtop Enterprise (Technician Licenses)

Platforms

1. Remote Task Manager is available for:
   • Business App (v. 3.5.6.0 onwards): Windows, Mac
   • Streamer (v. 3.5.6.0 onwards): Windows, Mac
2. Remote Registry Editor is available for:
   • Business App (v. 3.5.6.0 onwards): Windows, Mac
   • Streamer (v. 3.5.6.0 onwards): Windows
3. Remote Device Manager is available for:
   • Business App (v. 3.5.6.0 onwards): Windows, Mac
   • Streamer (v. 3.5.6.0 onwards): Windows
4. Remote Service Manager is available for:
   • Business App (v. 3.5.6.0 onwards): Windows, Mac
   • Streamer (v. 3.5.6.0 onwards): Windows

How to access

From the web console (my.splashtop.com/my.splashtop.eu)

You can access background actions either via the tab Computers, or via the tab Management > All Computers. Select the computer and click on the gear icon on the right side. Then select the background action. A new browser tab will open that displays the selected background action.

From the Business App

Select the computer in your computer list and click on the background actions icon. Then select the background action. A new browser tab will open that displays the selected background action.

Important: If Splashtop Streamer is running on version 3.5.8.0, you will have to set up Two-Step-Verification for your account first in order to be able to use background actions. If you try to access background actions anyway, you will be prompted to set up Two-Step-Verification first.

Web console:

Business App:

If Splashtop Streamer is running on version 3.6.0.0 or higher, two factor authentication is no longer needed, and you can authenticate through your Windows or Mac credentials.

Team Settings

You can configure the background actions settings from within the web console, under Management > Settings > Feature Configuration. By default, background settings is enabled for Admins and Owner. You can restrict access to the owner account or extend access to team members as well.

Behavior on Streamer side

A background action will be treated as a type of remote session. When initiating a background action, the Streamer on the targeted endpoint will display the following session status:

Besides, the session indicator and/or the connection pop-up will be displayed. Background sessions have their own icon as can be seen in the following screenshot:

As for remote sessions, you can configure in the web console if you want to display the session indicator, the session pop-up, or both. To do so, please go Management > Settings > Unattended Access > Session Indicator.

Session Logs

You can access the Background Actions Session log in the web console: Logs > Endpoint Management > Background Actions Sessions.

Remote Task Manager allows you to access the Windows Task Manager or Mac OS Activity Monitor directly from within Splashtop without needing to connect directly or interrupt the user at the remote machine.

When selecting the background action Remote Task Manager, a new browser tab will open and display the following page:

a) Switch between different background actions:

b) Select processes and terminate them:

c) Search and filter processes:

Remote Registry Editor allows you to access the Windows Registry Editor directly from within Splashtop without needing to connect directly or interrupt the user at the remote machine.

When selecting the background action Remote Registry Editor, a new browser tab will open and display the following page:

a) Add new keys:

b) Modify key values:

c) Rename keys:

d) Delete keys:

Remote Device Manager allows you to access the Windows Device Manager directly from within Splashtop without needing to connect directly or interrupt the user at the remote machine.

When selecting the background action Remote Device Manager, a new browser tab will open and display the following page:

You can then select any hardware e.g. a network adapter:

In the top-left corner, there is a button that you can use to enable or disable devices. It will look like this once you click it:

It will display a confirmation window as soon as you click "Enable" or "Disable":

There are three different symbols that will appear next to devices to indicate their status:

Symbol	Meaning	Code*
	The device is disabled.	22
	The device has issues that are not critical.	1, 3, 9, 10, 12, 14, 16, 18, 19, 21, 24, 28, 33-44, 46-5
	The device has a critical error and cannot function properly.	22, 29, 31, 32, 45

Remote Service Manager allows you to access the Windows Service Manager directly from within Splashtop without needing to connect directly or interrupt the user at the remote machine.

When selecting the background action Remote Service Manager, a new browser tab will open and display the following page:

You can change the startup type of each service. Clicking on the current status e.g. "Manual" will display several options:

After changing the startup type, it will be applied by the remote computer in real-time.

On the right side you find several icons with which you can change the current status of each service:

Please note that the "Pause" function is often not available for services, so it will be greyed-out.
These actions are performed on a system-level and ignore the permissions of the currently signed-in Windows user.