Credential Management

Overview

As local admin credentials are required to execute macOS patch for Endpoint Management, Credential Management is a powerful feature designed to help administrators manage device credentials across their organization efficiently and securely. Only the Team Owner and Super Admin can use Credential Management.

Supported Subscriptions

Your team must have Splashtop Autonomous Endpoint Management (AEM) enabled or have a Splashtop Remote Support Premium or Enterprise (support license) subscription.

Requirements

  • Remote Side: macOS only; Streamer v3.7.4.2 or later

Accessing Credential Management

From the web console > Management > Credential Management

1. Credential Management entry_en-us.png

1. Credentials Tab

Purpose

  • Add, edit, and delete credentials for your entire team

    Page structure.png

Adding a Credential

  • Click "Add Credential" button
  • Required Fields:

    • Credential Name
    • Username
    • Password
    • Confirm Password

    Add credential.png

Important Validation Rules

  • All fields must be completed to enable "Create" button
  • Duplicated credential names are not allowed
  • Password confirmation must match the initial password

Editing Credentials

  • Access via "more" (•••) button

    Edit.png

  • Credential name can be directly edited
  • Username and Password require "Change" button to modify
  • Both username and password fields clear when "Change" is clicked
  • Password confirmation required for changes

    Edit credential.png

Deleting Credentials

  • Accessible via "more" (•••) button

    Delete.png

  • Deletion consequences:
    • Invalidates credential across all assigned groups/devices
    • Changes corresponding action to "Follow Group"
  • Deletion reminder will be displayed

    Delete credential.png

  • Expired teams can still delete credentials
  • Stored credentials automatically deleted when team is shut down
2. Default Action Settings Tab

Purpose

Configure default credentials for various action types

Available Action Kinds (v3740)

  • OS patch

Configuration

  • Default applied credential: "No Credential Set"
  • Can select from credentials created in the Credentials tab
  • Searchable by Action Kind or Applied Credential
3. Computer Setup Tab

Purpose

Override group or device credentials and manage device approvals

Group Level

  • Columns: Name, Action Settings
  • Default setting: "Follow Default Action Settings"
  • Can edit credentials via icon or bulk actions
  • "Overridden" status when custom settings applied

Device Level

  • Columns: Name, Action Settings, Approval Status
  • Default setting: "Follow Group"
  • Can edit credentials via icon or bulk actions
  • Approval Status controls credential usage
  • "Overridden" status when custom settings applied

Key Approval Rules

  • New devices require owner/super admin approval
  • Bulk approval/rejection available
  • Reminder icon appears when device attempts credential access

Applying updates after having applied credentials

  • From Software > OS Patch (Computer View), select your computer(s) and then click on the Actions button

    2. apply updates after having applied credentials_en-us.png

  • You will then be able to continue and apply selected updates by clicking the Next button

    update selection.png

    applied updates.png

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