Credential Management

Overview

As local admin credentials are required to execute macOS patch for Endpoint Management, Credential Management is a powerful feature designed to help administrators manage device credentials across their organization efficiently and securely.

Supported Subscriptions

• Splashtop w/ Endpoint Management add-on* (Remote Support license required)
• Splashtop Enterprise w/ Endpoint Management add-on* (Remote Support license required)
• Splashtop Remote Support [Premium]

Requirements

• Remote Side: macOS only; Streamer v3.7.4.2 or later

Accessing Credential Management

• From the web console => Management Tab => Credential Management
  
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  • Only the team owner and super admins can access this page

1. Credentials Tab

Purpose

• Add, edit, and delete credentials for your entire team
• 

Adding a Credential

• Click "Add Credential" button
• Required Fields:
  • Credential Name
  • Username
  • Password
  • Confirm Password
• 

Important Validation Rules

• All fields must be completed to enable "Create" button
• Duplicated credential names are not allowed
• Password confirmation must match the initial password

Editing Credentials

• Access via "more" (•••) button
  • 
• Credential name can be directly edited
• Username and Password require "Change" button to modify
• Both username and password fields clear when "Change" is clicked
• Password confirmation required for changes
• 

Deleting Credentials

• Accessible via "more" (•••) button
• 
• Deletion consequences:
  • Invalidates credential across all assigned groups/devices
  • Changes corresponding action to "Follow Group"
• Deletion reminder will be displayed
• 
• Expired teams can still delete credentials
• Stored credentials automatically deleted when team is shut down

2. Default Action Settings Tab

Purpose

Configure default credentials for various action types

Available Action Kinds (v3740)

• OS patch 

Configuration

• Default applied credential: "No Credential Set"
• Can select from credentials created in the Credentials tab
• Searchable by Action Kind or Applied Credential

3. Computer Setup Tab

Purpose

Override group or device credentials and manage device approvals

Group Level

• Columns: Name, Action Settings
• Default setting: "Follow Default Action Settings"
• Can edit credentials via icon or bulk actions
• "Overridden" status when custom settings applied

Device Level

• Columns: Name, Action Settings, Approval Status
• Default setting: "Follow Group"
• Can edit credentials via icon or bulk actions
• Approval Status controls credential usage
• "Overridden" status when custom settings applied

Key Approval Rules

• New devices require owner/super admin approval
• Bulk approval/rejection available
• Reminder icon appears when device attempts credential access

Applying updates after having applied credentials

• From the Management tab => OS Patch (Computer View)
  • 
  • Select your computer(s) and then click on the Actions button
    • 
    • You will then be able to continue and apply selected updates by clicking the Next button
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