Configurable Alerts (Alert Profiles)

What is a Configurable Alert?

Configurable Alerts allow you to create and edit alerts that help monitor things such as computer status, software installation, memory usage, etc. You can set up specific thresholds to what will trigger the alert which will display via web console or by email. If you are using multiple computers, you may create numerous alert profiles to fit each computer's needs. This feature is only available to Remote Support Premium and Enterprise (Technician License).

Alert Types

CPU Utilization

Description: Use this alert to monitor processor utilization. An alert is triggered when the usage is over or equal to the threshold for the specified duration.

Settings:

  • Name:
  • Alert when the average CPU utilization is:
  • Also notify via email for:
    • alert
    • acknowledgement
    • recovery
  • Also attach the connection link in the email.

 

Memory Usage

Description: Use this alert to monitor computer memory usage. An alert is triggered when the usage is over or equal to the threshold for the specified duration.

Settings:

  • Name:
  • Alert when the average memory usage is:
  • Also notify via email for:
    • alert
    • acknowledgement
    • recovery
  • Also attach the connection link in the email.

Disk Space

Description:

Use this alert to monitor remaining space on a disk drive. An alert is triggered when free disk space is below the threshold.

Settings:

  • Name:
  • Alert when the free disk space of a specified drive is less than a specified percentage:
  • Also notify via email for:
    • alert
    • acknowledgement
    • recovery
  • Also attach the connection link in the email.

Computer Online

Description:

Use this alert to monitor the network status of a computer. An alert is triggered when a computer comes online for the specified duration.

Settings:

  • Name:
  • Alert when the computer goes online for a specified amount of time (hours, days, weeks).
  • Also notify via email for:
    • alert
    • acknowledgement
    • recovery
  • Also attach the connection link in the email.

Computer Offline

Description:

Use the alert to monitor the network status of a computer. An alert is triggered when a computer goes offline for the specified duration.

Settings:

  • Name:
  • Alert when the computer goes online for a specified amount of time (hours, days, weeks).
  •  
  • Also notify via email for:
    • alert
    • acknowledgement
    • recovery
  • Also attach the connection link in the email.

Software Installed

Description:

Use this alert to monitor any software installation events. An alert is triggered when a software is installed.

Settings:

  • Name:
  •  
  • Also notify via email for:
    • alert
    • acknowledgement
    • recovery
  • Also attach the connection link in the email.

Software Uninstalled

Description:

Use this alert to monitor any software removal events. An alert is triggered when a software is uninstalled.

Settings:

  • Name:
  • Also notify via email for:
    • alert
    • acknowledgement
    • recovery
  • Also attach the connection link in the email.

Windows Update

Description: Use this alert to monitor the status of Windows update policy.

Settings:

  • Name:
  • Alert when the "Microsoft Update" option is not selected or the "Important updates" setting is below
    • Install updates automatically
    • Download the Updates but let me choose whether to install them
    • Check for updates but let me choose whether to download and install them
  • Also notify via email for:
    • alert
    • acknowledgement
    • recovery

Available Updates

Description: Use this alert to monitor the status of Windows Update. An alert is triggered when a pending update is detected.

Settings:

  • Name:
  • Alert when there are pending updates for:
    • Important
    • Optional
    • Important and Optional
  • Also notify via email for:
    • alert
    • acknowledgement
    • recovery

Windows Event Log

Description:

Use this alert to monitor when a certain Windows Event is generated. An alert is triggered when the specified Event is created.

Settings:

  • Name:
  • Alert when the following Windows Event is generated:
    • System
    • Application
    • Security
    • Setup
  • Event Level
    • Critical
    • Erorr
    • Warning
    • Information
  • Event ID
    • If left blank, alert will be generated for all Event ID.
  • More options:
    • Event Sources
    • Category (Task)
    • Messages
  • Also notify via email for:
    • alert
    • acknowledgement
    • recovery
  • Also attach the connection link in the email.
  • Aggregate similar events within a specified time into one alert.

For setting up Alerts based off Windows Event Log, you are able to set up triggers based off the following criteria:

  1. Event Type
  2. Event Level
  3. Event ID
  4. Event Source
  5. Category (Task #)
  6. Messages

Below are screenshots of where you can view the relevant information for setting up the Alerts based off Windows Event Log.

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 mceclip2.png

 

Setting up Configurable Alerts

1. Log in to my.splashtop.com and select Management > Alert Profiles.

 

2. Select Create Profile.

PremiumAlert2.gif

 

3. Enter the Alert Profile name and enable/disable the alert profile.

4. Add the Alerts and click Save.PremiumAlert3.gif

 

4. Assign computers to each Alert Profile.

PremiumAlert4.gif

5. Once the computers are selected, click Apply.

 

Email Notification Settings

Alerts for Splashtop Remote Support Premium generally have at least 2 email notification options.

Screen_Shot_2021-11-10_at_12.22.16_PM.png

Screen_Shot_2021-11-10_at_12.14.47_PM.png

"Also notify via email for " just means "When do we send you an email to alert you?

The first box Screen_Shot_2021-11-10_at_12.15.03_PM.png will send you an email when the initial conditions has been met. Such as a computer being offline for more than 10 minutes as shown above.

The second box Screen_Shot_2021-11-10_at_12.15.09_PM.png will send you an email when a Splashtop user

"acknowledges" the alert in the webportal as shown here.

Screen_Shot_2021-11-10_at_12.15.23_PM.png

The third box Screen_Shot_2021-11-10_at_12.15.29_PM.png will send you an email when the computer has "recovered" from it's condition such as no longer being offline or cpu utilization has dropped below the alert limit

 

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