With cloud session recording, you can automatically record every Splashtop remote desktop session. Each session is recorded from start to finish, so technicians don’t need to start or stop recording manually.
Recordings are stored on Splashtop servers for 90 days. You can play them back or download them in the Splashtop web console, which is useful for training and auditing. You can also control which roles can play back and download recordings.
Start with the interactive demo to walk through key setup steps and core workflows:
Or use this guide below to explore our Cloud Session Recording with detailed screenshots.
Supported Subscriptions
- Splashtop Enterprise
Note: For more info, please contact our Customer Success team at customer-success@splashtop.com or call +1 (408) 758-5899
Requirements
- Local Sides: Windows/Mac; all versions supported.
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Remote Side: version 3.5.8.0 or higher
- Streamer: Windows/Mac/Android
- SOS: Windows/Mac/iOS/Android
- If the streamer does not meet the version requirement, the technician will see the following error message and will not be able to connect.
Cloud session recording is off by default. You can turn it on in the Splashtop web console:
- Log in to my.splashtop.com (or my.splashtop.eu if your team is on the EU stack).
- Go to Settings.
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Under Session Recording, select Cloud Recording.
You can choose which roles can play back and download recordings. By default, only the team owner can.
You can set this separately for unattended and attended teams. For each, choose one of the following:
- Owner only
- Admins and Owner
- Members, Admins, and Owner
You can find recordings in the session logs in the Splashtop web console. Log in to my.splashtop.com (or my.splashtop.eu if your team is on the EU stack) and go to Logs → Remote Desktop Sessions or Logs → Active Sessions.
The Recording column on both pages shows whether a recording was uploaded for each session. Click the recording icon next to a session to view its recordings.
Note: You can copy and share the playback and download links for immediate use. For security, each link stops working after 10 minutes.
The Recording column can show three statuses:
| Status | What it means |
|---|---|
| Recording icon | The recording was uploaded and is ready to play back or download. |
| Exclamation mark icon | The recording is invalid. This can happen if incorrect credentials were used, if the SOS agent was left running for a long time without being used (especially for RDP or VNC sessions), or because of other technical issues. |
| Blank | Cloud session recording wasn't turned on for the team at the time of the session. |
Notes
- Splashtop servers record sessions as they pass through, so all recorded sessions are routed through Splashtop servers.
- Recording timestamps use the same time zone as the session logs.
- Recordings do not include the mouse cursor or audio.
- A session recorded to the cloud can last up to 24 hours. A warning appears 5 minutes before the 24-hour limit.
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A recording is split into multiple files when:
- The file size reaches 512 MB (for example, a 3 GB recording is split into six files)
- The technician switches to a different monitor
- The technician changes the frame rate
- The end user's device switches between portrait and landscape
- If a session has multiple recording files, they're organized by monitor and timestamp, as shown in the Playback and Download section.