As the owner or an admin of a team, you can configure your account to be management-only by disabling remote access functionality. This setup is useful when you want an account to manage users and settings but not perform remote connections. In this article, we’ll guide you through how to enable this setup and explain the resulting effects.
This can be done with any Splashtop Business subscription, excluding Splashtop Business Access Solo.
Only the Owner can disable himself/herself as it is the highest role on the Team.
How to Set Up a Management-Only Account?
- As a team owner or a admin, please log in your Splashtop Account on my.splashtop.
- Please go to Management -> Users tab to find your team members.
- Hit the gear icon to Disable User.
What Are the Effects of Disabling a User?
Once disabled, the owner/admin account becomes management-only. Below are the capabilities and limitations of such an account:
✅ What a Management-Only Owner/Admin CAN Do:
Your owner or admin Splashtop Account will still be able to manage and monitor whole team.
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Manage users (invite users, apply granular permissions)
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Manage computers and devices (assign/remove devices, group devices)
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Configure team settings
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Create deployment packages
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Create custom SOS apps
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Configure access permissions for the team
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Handle billing and payment settings (Owner ONLY)
❌ What a Management-Only Owner/Admin CANNOT Do:
As a disabled user, you will not be able to establish Splashtop Business remote connections unless you enable the disabled user again.
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Perform remote access to endpoints
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Unlock Streamer settings on remote computers using their credentials
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Log in to the Business app
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View the Active Sessions page or force disconnect users
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Access Endpoint Management features
⚠️ As a disabled user, you will not receive alert or notification emails. These must be routed to an enabled owner or admin. Notification settings can be adjusted under my.splashtop.com > Account Info > Team > Notification.