FILE TRANSFER

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File transfer is now available in Splashtop Business! You can transfer files and folders, in either direction, between Windows or Mac computers.

Steps to start using file transfer

1. Install Splashtop Streamer and Splashtop Business app

File transfer is supported in version 2.6.5.2 or newer of the Splashtop Streamer and Splashtop Business app.

You can download the latest versions from www.splashtop.com/download.

Note: File transfer is only available on Windows and Mac.

2. Connect to the target computer

The file transfer function is invoked from within a session. Please first connect to the computer that you'd like to transfer files to or from.

3. Launch the file manager from the control bar

Once you're connected to the target computer, open the control bar by clicking on the arrow.

01-control_bar.png

Then click on the file transfer icon. This brings up the file manager.

02-control_bar.png

Use the file manager interface to transfer files.

You can upload files from the local computer to the remote computer, download files from the remote computer, organize files, and more.

03-manager.png

4. Close the file manager to return to remote desktop control.

Limitations

  • While the file manager is open, you cannot control the remote desktop at the same time. Close the file manager to return to remote desktop control.
  • In the file manager, use the left and right arrows to initiate file transfer. We currently do not support drag-and-drop file transfer.
  • Deleting files that are locked by Windows (e.g. system files or privileged files that require UAC authentication) does not work.
  • Maximum size of file that can be transferred is 4GB.

Logging

Admins can see a record of all file transfer activities by logging into the web console and going to Logs > File Transfers.

Disabling file transfer

File transfer can be disabled via the web console if you do not want anyone on your team to be able to transfer files.

As with other IT policies, only the team owner can perform this configuration. By default, file transfer is enabled.

Just log into my.splashtop.com as the team owner then navigate to Account Info > Team.

04a-disable.png

Have more questions? Submit a request

Comments

  • Avatar
    Suporte

    Nice, tanks.

  • Avatar
    Jcerna

    I like that this was added however I wish it was more powerful. Adding folder transfer would be nice however at least to me this is more important.

    Ability to transfer a .exe or .msi package and have it run upon completion.

    Transfer same file to group or all computers if off wait for it to turn on and transfer

    While transferring keep computer awake until transfer is completed and program has ran and closed

    As it is right now it is nice to have but at least to me it will be used very little until I can do what I just described.

     

  • Avatar
    Support

    @ Jcerna,

    Folder transfer is not allowed now, but it should be able to transfer a .exe or .msi file. 

    And since the connection is one to one, the file transfer is also one to one at this moment..we are not sure about the keep computer awake request, the computer should keep awake during remote session does it? 

  • Avatar
    Cwpippin

    Unfortunately, have been unable to use the feature. When I attempt to do so on a client running the 2.6.5.2 version of the streamer, I receive a message of “To use File Transfer, please log in to your computer first”.

     

    Any suggestions as to why this may be happening?

  • Avatar
    Justin.Smith

    So we now have file transfer but let me get this straight... While transfering a file you can no longer control the remote desktop?

    So we have to wait for the file to transfer and can't continue to to work while it's downloading?

    HOW TOTALLY AND UTTERLY USELESS!

  • Avatar
    Geral

    The fact that you can't transfer files across different operating systems is a major deal-breaker for some companies, including my own :(

  • Avatar
    Michael

    They need to either get it right or get out of the business all together, don't put out beta crap that we can't fully use! I would rather not even see it, or know about the lack of functions that know that it works half a**

  • Avatar
    Cory.Simpson

    I dont see a file transfer menu at all in 2.6.5.4 (M). Do I need to install the linked version even though it's an older build?

  • Avatar
    Cory.Simpson

    Eh I see. Looks like it only works with the native OS app, not the chrome plugin.

  • Avatar
    S

    The deployment version of Splashtop Streamer hasn’t been updated to support this yet?

  • Avatar
    Pblank

    Just downloaded latest version of Splashtop Business (2.6.5.6).  Yes, file transfer now works with entire folders on local drives, BUT it still does not work at all from NETWORK drives, neither single files nor folders.  Worse, it SAYS it's performing the transfer, but it just hangs (you can cancel but no file transfer).

    And in the case of attempting to transfer a folder from a network drive, the folder name on the destination is created, but no files are transferred.

  • Avatar
    Support

    @S,

    It should work with deployment Streamer.

    @Pblank,

    Could we know the Streamer version you have on the target computer? It should work to transfer files/folders from network drive using latest version Splashtop Business and Streamer.

  • Avatar
    Pblank

    Well, yeah, it works, but it said that the version of Streamer was 2.6.5.3(M), and that there were** NO updates available*This was not at all true, as I was able to "manually" download* 2.6.5.8 (M)** and now it's fine.  Just explain (please!) why the message about no updates available, when there certainly was one. 

  • Avatar
    Pblank

    Please comment on why the Streamer app does not report that it needs to be updated, when queried.  Thanks.

  • Avatar
    Support

    @Pblank,

    It usually takes one or two weeks to push a new release to software updater in case there is any side effect we missed. 

    Before that, users could download new version from our official website.

  • Avatar
    Mctsofpr

    I have another issue regarding Transfer Files.  Someone can validate after transferring folders or files their Date and Time Stamp are exactly the Same between the Host and the Client? Because I did lot of Transfers doing some tests using latest version downloaded from here and Date and Time Stamp on Folders and Files are from the Date & Time you make the Transfer. For me Its useless I need the Transferred Files to have same Date & Time Stamp as the Original Folders and Files.

    BRs,

    Luis Daniel

  • Avatar
    Support

    @Luis,

    Does it mean you also want to show the detailed info of the transferred files at record page on my.splashtop.com?

     

  • Avatar
    Bsnit

    It would be nice in the future to not have to remote control the computer for the file transfer to be started, there are times that support files need to be transferred to the computer without bothering the user and then once the support files are there we can contact them and start the process of installs or what ever. 

  • Avatar
    Support

    @ Bsnit,

    We will forward your feature request to development team. Thank you for your feedback.

  • Avatar
    Jread

    I second the @mctsofpr timestamp issue.  I'm currently on 2.6.5.12 and this is a deal breaker if the file transfer can't maintain the date/time stamp from the source file on the transferred file.  I don't care when I did the transfer, I care what date is on the file.  I wish I would have noticed that (or even looked for that) during my trial period, but it wasn't something I ever thought would happen.  I also have an issue with the File Transfer not being able to overwrite a file.  It creates another, numbered file in the directory.  I had to create a new directory with nothing in it, transfer the files there and use the OS to overwrite the existing files.  I was even willing to deal with that until I saw the timestamps were all changed.  If this can't be addressed in the very near future (less than a month) I'm going to have to ask for a refund.

    Thanks, Jim

  • Avatar
    Support

    @Jim, Bsnit & Luis,

    Thanks for sharing your user experience which I also think make lots of sense. I have forwarded this to the development team and will keep you updated here.

    @Jim,

    The issue you mentioned will be fixed at next formal streamer release. Our supporter also replied your ticket.

  • Avatar
    Shilostigen

    When I press file transfer on the Splashtop toolbar per #3 above, the message says "Please update Splashtop Streamer on the remote computer to support file transfer."  Both to "transfer from" and "transfer to" Streamers have been updated to 2.6.2.4 (A), and both computers are Windows 7.  How do I fix this?

  • Avatar
    Support

    @ Shilostigen,

    If you are using the deployment streamer, please use the deployment link you previously generated to get 3.0.0.3 deployment streamer.

    If you are using general streamer, please you could download the streamer 2.6.5.12 from our official website: http://www.splashtop.com/downloads

    You could also find the latest version of Splashtop Business on our official website.

  • Avatar
    Cris

    Is there a file transfer option for Android Tablets? 

  • Avatar
    Remote

    I just started using Splashtop (trial) today, and so have downloaded the latest streamer and Business App, and I cannot see any sign of this Control Bar anywhere. How do you get it to appear on the windows 10 app?

  • Avatar
    Support

    @Cris,

    This is not planned yet. For now file transfer is supported using Splashtop Business on Mac and PC.

  • Avatar
    Support

    @Remote,

    Are you using metro version Splashtop Business? File transfer is not supported at metro version yet.

    Please you could download standard desktop version of Splashtop Business: http://www.splashtop.com/downloads

  • Avatar
    Remote

    Ah yes - I was running a Metro App - many thanks.

  • Avatar
    Mike

    File Transfer is great but please guys (and gals) can we get it to work as a background file transfer..please please please.. this truly sucks the life out of any IT person having to wait for a file transfer.

  • Avatar
    Alfuentesmusic

    Terrible I can't tell it not to over write files in transfer, its yes or cancel. Where is no, don't overwrite