Splashtop Remote Printer does not show in the printer list.

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After enabling remote print, a printer called "Splashtop Remote Printer" should show up in the computer's list of printers, when you access that computer remotely.

On some computers, this doesn't happen because the printer driver installation failed due to a permissions issue.  The permissions issue may also cause Windows to repeatedly pop up a print-related error window.

The workaround is to install the printer driver manually from an admin-level command prompt.

  1. Open a command prompt with admin privilege.
  2. Navigate to the directory 

    \Program Files (x86)\Splashtop\Splashtop Remote\Server\Driver\STPrinter\

  3. Run the uninstallation batch file (uninstall_driver.bat for 32-bit, uninstall_driver64.bat for 64-bit).
  4. Run the installation batch file (install_driver.bat for 32-bit, install_driver64.bat for 64-bit).
  5. Disconnect the remote session (if you're doing this remotely) and re-connect. Remote print should be working now.

If remote print still does not work, please contact our support team.  Please open a support ticket.

Have more questions? Submit a request

Comments

  • Avatar
    david

    running the uninstall -> install batches was necessary on all of our win-64 boxes, but it worked on all of them.

  • Avatar
    Support

    @david,

    It is on the already installed remote print driver computers, you will need to re-install the driver to work, or on new computers the original install process will fail? Please you can also file a ticket regarding the issue so our supporter can dig deeper to resolve the issue. Thanks!

  • Avatar
    david

    We did not have the printer driver installed on any of our streamers. Clicking the install button worked on the win-32 box (we only had one, so it was hard to replicate) and did not appear to work on any of the win-64 boxes. On one of them I tried the command line install without running the uninstall, but wasn't successful until I'd gone back and done the uninstall/install. BUT I didn't do enough of these for real, methodical testing (5 win-64 and 1 win-32 so far). So I was posting the comment more to say that I'd had a 100% success rate if I ran the uninstall/install command line process. Thanks!

  • Avatar
    Support

    @david,

    Got it! We have install logs, but only reflect the most recent installation process. If you experience the issue again installing on another 64bits machine, please help us collect logs:
    inst.log under C:\Program Files (x86)\Splashtop\Splashtop Remote\Server\Driver\STPrinter.

    You can file a ticket with your log so we can check and address the cause. Thank you!