With remote print, you can print files that are on a remote computer to a local printer.
Remote print is available for:
- Splashtop Business Access
- Splashtop Remote Support (Plus package required)
- Integrated Atera remote control
- Integrated Naverisk remote control
Windows to Windows or Mac to Mac
You can print from a Windows computer (Windows 7 or higher) to another Windows computer, or from a Mac to another Mac. To print between Windows and Mac, please see below for additional instructions.
Please download and install the latest Splashtop streamer (version 126.96.36.199 or higher) and Splashtop Business app (version 188.8.131.52 or higher).
- Windows 7 or higher
- Mac OS X 10.7 or higher
Download and install the latest Splashtop streamer and Splashtop Business app from www.splashtop.com/downloads#b.
- Open streamer settings, go to the Settings tab, and click on Install Printer Driver. Note: you may need to disconnect and reconnect if making these changes through a Splashtop connection for the driver to take effect.
- Connect to the streamer remotely. On the remote computer, open any application and print as you normally would. In the print dialog box, choose the printer named Splashtop Remote Printer and click Print.
- In a few seconds, a print dialog box will pop up on the local computer (where your Splashtop Business app is running). Choose the desired local printer and hit Print. That's it!
The amount of time it takes to print depends on the file size and the performance of the remote computer. For small print jobs, the print dialog box should pop up on the local computer within 5-10 seconds. Bigger print jobs or slow remote computers will take longer.
When a print job is in progress, the window caption of the Splashtop Business app will show "Printing now..."
If you install Windows 10, version 1803, on a new device (or as a clean installation), you may need to install XPS Viewer from Apps and Features in the Settings app or through Features on Demand. If you had XPS Viewer in Windows 10, version 1709, but manually removed it before updating, you'll need to manually reinstall it.
If XPS still does not show up under Apps and Features, please ensure you have installed and enabled .NET Framework 3.5. (.NET Framework 4.2 does not have XPS Viewer, so you will need to have .NET Framework 3.5)
What if I want to print between Windows and Mac?
Some additional software will be required in order to print from a Windows computer to a Mac, or vice versa.
Print files on a remote Mac to a local Windows computer
Be sure a PDF reader is installed on the local Windows computer. Adobe Acrobat Reader is a common choice.
Print files on a remote Windows computer to a local Mac
You will need to install a XPS reader on the local Mac. You can search for "XPS reader" on the Mac App Store to see various choices.
What if I don't want my users to print remotely?
Owner of the Splashtop Business account can disable remote print for all users.
Log in to my.splashtop.com with the owner credentials. Go to Management > Settings. From there, you can disable remote print, file transfer, copy-and-paste, etc.
"Splashtop Remote Printer" not in the printer list?
If not, please refer to this article: Splashtop Remote Printer does not show in the printer list
What if I choose "Splashtop Remote Printer" and nothing happens?
Is the computer "My Document" folder redirected to a different drive or location?
If so, we have a limitation today that the remote print cannot write a temporary file and will not complete. We are working on an improvement to handle this case.
When I remote print a Quickbooks document the edges are missing?
Please refer to this article: Quickbooks remote print missing margins or edges?
Unable to get remote print to work or have suggestions for us? Please open a support ticket.