REMOTE PRINT

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With remote print, you can print files that are on a remote computer to a local printer.

Remote print is available for:

Windows to Windows or Mac to Mac

You can print from a Windows computer (Windows 7 or higher) to another Windows computer, or from a Mac to another Mac. To print between Windows and Mac, please see below for additional instructions.

Please download and install the latest Splashtop streamer (version 3.0.2.1 or higher) and Splashtop Business app (version 3.0.2.1 or higher). 

Requirements

  • Windows 7 or higher
  • Mac OS X 10.7 or higher

Steps

  1. Download and install the latest Splashtop streamer and Splashtop Business app from www.splashtop.com/downloads#b.

  2. Open streamer settings, go to the Settings tab, and click on Install Printer Driver.  Note: you may need to disconnect and reconnect if making these changes through a Splashtop connection for the driver to take effect.

    streamer.jpg
  3. Connect to the streamer remotely. On the remote computer, open any application and print as you normally would. In the print dialog box, choose the printer named Splashtop Remote Printer.

    print.jpg

  4. In a few seconds, a print dialog box will pop up on the local computer (where your Splashtop Business app is running). Choose the desired local printer and hit Print. That's it!

The amount of time it takes to print depends on the file size and the performance of the remote computer. For small print jobs, the print dialog box should pop up on the local computer within 5-10 seconds. Bigger print jobs or slow remote computers will take longer.

When a print job is in progress, the window caption of the Splashtop Business app will show "Printing now..."

What if I want to print between Windows and Mac?

Some additional software will be required in order to print from a Windows computer to a Mac, or vice versa.

Print files on a remote Mac to a local Windows computer
Be sure a PDF reader is installed on the local Windows computer. Adobe Acrobat Reader is a common choice.

Print files on a remote Windows computer to a local Mac
You will need to install a XPS reader on the local Mac. You can search for "XPS reader" on the Mac App Store to see various choices.

 

What if I don't want my users to print remotely?

Owner of the Splashtop Business account can disable remote print for all users.

Log in to my.splashtop.com with the owner credentials. Go to Management > Settings. From there, you can disable remote print, file transfer, copy-and-paste, etc.

"Splashtop Remote Printer" not in the printer list?

If not, please refer to this article: Splashtop Remote Printer does not show in the printer list

What if I choose "Splashtop Remote Printer" and nothing happens?

Is the computer "My Document" folder redirected to a different drive or location?

If so, we have a limitation today that the remote print cannot write a temporary file and will not complete.  We are working on an improvement to handle this case.

When I remote print a Quickbooks document the edges are missing?

Please refer to this article: Quickbooks remote print missing margins or edges?

Feedback

Unable to get remote print to work or have suggestions for us? Please open a support ticket.

Have more questions? Submit a request

Comments

  • Avatar
    Remote

    Excellent work - nice to see the features progressing like this!

  • Avatar
    Ddanapr

    just keep getting better and better

    :)

  • Avatar
    Pblank

    This feature is really appreciated!   Perhaps find a way to auto-redirect printing when in a remote session so that the user doesn't have to select every time.  Otherwise, works very well.  Thanks!

  • Avatar
    Support

    @Pblank,

    During a remote session, open Control Panel-> Devices and Printers, find the Splashtop printer and set it to the default printer.

    Then it will automatically pick Splashtop printer as a default one when establishing a remote session, and change back to the original one after you disconnect the remote session.

    Hope this helps!

  • Avatar
    Pblank

    Heavens, yes.  It helps a ton. It certainly wasn't clear to me, so thanks! 

  • Avatar
    Support

    @ Pblank,

    Glad to see it helps, and happy new year!

  • Avatar
    Pblank

    New problem: So this works, BUT far as I can see, when I set the default printer to the Splashtop printer from a remote session, and then quit the session, there is then NO default printer set, and it needs to be set again.  Next time there's a Splashtop session, if the default printer is re-set to the Splashtop printer, that "cycle" begins again.  Is there any way that the default printer will actually reset itself to where it was before when a Splashtop session ends?  (Windows 7 Professional host machine, fully patched)

     

  • Avatar
    Pblank

    Clarification: After the remote Splashtop session ends, where, during that session, the default printer was set to the Splashtop printer, there is then NO default printer.  Then you re-set the default printer...  in a subsequent Splashtop session where the Splashtop printer is then set again to default, there again is NO default printer set after the Splashtop session ends (so the "cycle" begins again).

  • Avatar
    Support

    @Pblank,

    We found different cases on Windows 7 and 10. On Windows 10, it will just change back to the original default printer after disconnection, but it will not on Windows 7.

    This is more a feature request and sure I will forward this to the development team.

    Thank you for your suggestion!

  • Avatar
    Pblank

    How about Windows 8?   At the current time Windows 7 is generally the preferred business O/S, and in my opinion, I would consider this issue more of a bug than a feature. 

  • Avatar
    Jmee

    I am having the same issue as PBlank and also consider this a bug as I am having to reinstall the driver each time.  I am connecting to a terminal server.  Would that make a difference?  I do have admin permissions.  Please let me know how to fix this or when an update will be out.

  • Avatar
    Cpm

    Running server 2008 SP1 comes up with error unknown port

  • Avatar
    Support

    @Cpm,

    Please give the suggestion in this article a try:

    https://support-splashtopbusiness.splashtop.com/entries/108776786-The-Splashtop-virtual-printer-doesn-t-show-up-on-my-Windows-computer-

    If you have physical access to the computer, it'd be best to do this exercise using the latest streamer, which has a slightly updated print driver:

    1) uninstall the print driver (via streamer preferences)

    2) install latest streamer (version 3.0.8.3 for Windows)

    3) go through the support article link above to install the print driver manually

    Thanks,

    Phil

  • Avatar
    John.Marshall

    I don't even see the remote print option listed in my Streamer!

    This is the latest version too!  

     

    PS:  PC is running XP

     

     

     

  • Avatar
    Support

    Sorry John. Remote print is only supported on Windows 7 and above (as noted in the article above). -Phil

  • Avatar
    Preston.Korn

    Any idea on when this print driver will work with a redirected "documents" folder?

  • Avatar
    Support

    @Preston.Korn,

    It is supposed to work with a redirected My document folder. But it will be an issue if it is redirected to some cloud drive services, such as Google drive. Did you encounter any issue in your case?