REMOTE PRINT

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With remote print, you can print files that are on a remote computer to a local printer.

Remote print is available for:

Windows to Windows or Mac to Mac

You can print from a Windows computer (Windows 7 or higher) to another Windows computer, or from a Mac to another Mac. To print between Windows and Mac, please see below for additional instructions.

Please download and install the latest Splashtop streamer (version 3.0.2.1 or higher) and Splashtop Business app (version 3.0.2.1 or higher). 

Requirements

  • Windows 7 or higher
  • Mac OS X 10.7 or higher
Steps
  1. Download and install the latest Splashtop streamer and Splashtop Business app from www.splashtop.com/downloads#b.

  2. Open streamer settings, go to the Settings tab, and click on Install Printer Driver.  Note: you may need to disconnect and reconnect if making these changes through a Splashtop connection for the driver to take effect.

    streamer.jpg
  3. Connect to the streamer remotely. On the remote computer, open any application and print as you normally would. In the print dialog box, choose the printer named Splashtop Remote Printer and click Print.

    print.jpg

  4. In a few seconds, a print dialog box will pop up on the local computer (where your Splashtop Business app is running). Choose the desired local printer and hit Print. That's it!

The amount of time it takes to print depends on the file size and the performance of the remote computer. For small print jobs, the print dialog box should pop up on the local computer within 5-10 seconds. Bigger print jobs or slow remote computers will take longer.

When a print job is in progress, the window caption of the Splashtop Business app will show "Printing now..."

Printing between Windows and Mac

Some additional software will be required in order to print from a Windows computer to a Mac, or vice versa.

Print files on a remote Mac to a local Windows computer
Be sure a PDF reader is installed on the local Windows computer. Adobe Acrobat Reader is a common choice.

Print files on a remote Windows computer to a local Mac
You will need to install a XPS reader on the local Mac. You can search for "XPS reader" on the Mac App Store to see various choices.

What if I don't want my users to print remotely?

The Owner of the Splashtop Business account can disable remote print for all users.

Log in to my.splashtop.com with the owner credentials. Go to Management > Settings. From there, you can disable remote print, file transfer, copy-and-paste, etc.

Troubleshooting

Feedback
Unable to get remote print to work or have suggestions for us? Please open a support ticket.

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