How to add/invite users/technicians to be a part of my Splashtop service?

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Depending on your license, you can have multiple user accounts associated to your Splashtop service/account.  To add them to your account, you invite them.

inviteuser01_en-us.png

Unattended Access:

  1. login at my.splashtop.com / my.splashtop.eu as a team Owner or Admin.
  2. click on Management->Users 
  3. click on "Invite user" button
  4. In the window that appears, enter the emails of the users you want associated to your account/service, you can add multiple emails at once.
  5. You can also select which user group you would like to add the new users to by selecting the "Group" dropdown.
  6. If you are the team owner, you can also set the user role, either as a Member or an Admin.
    NOTE: This will not show if you are a team admin, only the owner can set the user role.
  7. You can also add an optional message that will show at the bottom of the invite email.
  8. Once you are done, click "Send" to send the email invitation.
    inviteuser02_en-us.png
  9. Those users will receive an email to create a Splashtop account and accept the invitation. If the invitation fails, they are probably associated to another Splashtop team.  They will have to remove themselves from the team or shutdown their team.
    1. Login at my.splashtop.com / my.splashtop.eu
    2. Hover mouse over their name at the top right of the page
    3. Click on Account info (->Team tab, if they are the owner)
    4. Click on "remove myself" or "shut down this team" hyperlink, near the bottom right of the pageleave_team_highlight.png
  10. If they do not receive the email due to email filters, just have them go to my.splashtop.com / my.splashtop.eu and create an account or login to their account at my.splashtop.com / my.splashtop.eu
  11. Next, you may want to configure their access permission.
    How do I configure who can access which computers? (Splashtop Business Access only)
    How do I configure who can access which computers? (Remote Support & SOS+ only)

Attended Access (SOS):

To invite technicians to use the attended access service, Splashtop SOS, 

  1. Login at my.splashtop.com / my.splashtop.eu as the SOS team owner.
  2. Click on SOS
    SOS_en-us.png
  3. Click on "Invite Technicians" button
  4. In the window that appears, enter the emails of the users you want associated to your account/service, you can add multiple emails at once.
  5. You can also add an optional message that will show at the bottom of the invite email.
  6. Once you are done, click "Send" to send the email invitation.
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