Whenever a computer has "Require Windows/Mac login" enabled on the computer, the user will be prompted to enter their Windows or Mac login before they are able to connect.
How to Enable "Require Windows/Mac Login"
From the Splashtop Streamer app, select "Security."
From Security, select "Require Windows/Mac Login."
Once selected, the user will need to type in their Windows/Mac login credentials the next time they connect.
Here is the prompt that will pop up when you try to connect to a remote computer with "Require Windows/Mac Login" enabled.
Logging into a Local Account with a Domain on the Computer
Splashtop now allows users to log in to a local account without having to change the domain field.
You can follow this article on Logging in to a Local User Account on a Domain Computer
Logging into a Computer with Azure AD
This article will show you how to connect to a computer with Azure AD and if there is or isn't a Domain Controller How do I log in when the remote computer uses AzureAD?
If you are still unable to login with Splashtop but can log in locally on the physical computer, please check the following User Rights Assignment policies, as Splashtop's authentication via Windows account is processed as a Network Logon:
- Make sure the user/group is in the "Access this computer from the network" policy
https://learn.microsoft.com/en-us/previous-versions/windows/it-pro/windows-10/security/threat-protection/security-policy-settings/access-this-computer-from-the-network - Make sure the user/group is NOT in the "Deny access to this computer from the network" policy
https://learn.microsoft.com/en-us/previous-versions/windows/it-pro/windows-10/security/threat-protection/security-policy-settings/deny-access-to-this-computer-from-the-network
Note for Managed Environments (Intune/GPO):
If the computer is managed by Intune or other MDM tools, these policies must be configured from the management console. Specifically, if you have applied the Microsoft Security Baseline, it may by default restrict network access. Please ensure the Baseline settings do not override the permissions required for remote authentication.
Enabling Users to Save their Windows/Mac Credentials
The owner of the Splashtop team can allow users to save the Windows and Mac credentials whenever they attempt to connect to their computers. To do this, please log in to https://my.splashtop.com > Management > Settings. From there, you should see a setting that says, "Save Windows/Mac credentials (entered when starting a session)"
After entering and saving their Windows/Mac credentials, every subsequent time the user connects to their computer, they will not need to enter their credentials.
If the user does connect to their computer and lands on their lock-screen, they will get a prompt to automatically log them in.
How to Clear Credentials
If you no longer want to have the credentials saved, you can clear it by going to the Business application, clicking on the gear icon next to the computer, and selecting "Clear Credentials."