How to re-calibrate your keyboard via keyboard mapping

When you are connected in a remote session, you may get letters that are typed in uppercase or the letters may not be typed at all. 

Solution

1. Please connect to the computer and click the Actions icon in the toolbar at the top of the screen.

Windows:

actionsicon_en-us.png

Mac:

mac_toolbar_en-us.png

Then, change the 'Keyboard Mapping' to another option and see if there is any improvement. If it is set to 'Based on This Device's Keyboard', please try adjusting to 'Based on Remote Device's Keyboard'. If it is set to 'Based on Remote Device's Keyboard', please try adjusting to 'Based on This Device's Keyboard' and check if there is any difference. 

  • Based on This Device's Keyboard: Types according to the Business app-side keyboard (the computer being remotely connected from)
  • Based on Remote Device's Keyboard: Types according to the Streamer-side keyboard (the computer being remotely connected into)

Windows:

Windows_keyboard_mapping_en-us.png

Mac:

2. Please try rebooting either end or both computers.

3. If rebooting didn't help, it could be due to a buggy Streamer so uninstalling and reinstalling the Streamer should help resolve the issue. You can find the uninstall link here and the reinstall link here.

4. If the issue still occurs, please try unplugging and replugging the keyboard in on either end or both computers.

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