You might encounter this message if you are on the following teams:
- Remote Access: Solo, Pro, and Performance
- Business Access: Solo, Pro, and Performance
- Splashtop On-Demand Support trial; Legacy ; Basic (per user license); Teams
-
You can check for active sessions in the Splashtop Business app. When a remote computer has an active session, a green circle appears around its computer icon. In the screenshot below, the Windows icon has a green circle around it.
-
You can also view active sessions under Logs → Active Sessions. From here, you can see who is connected, which computer they're connected to, and when the session started.
-
If an error message appears when you try to connect, you can disconnect the existing session from it. Click Disconnect to end the remote session.
-
You can also disconnect a remote session from the Splashtop Business app. Click the computer once to select it, then click the Gear icon (or ⋯) → Info, and click Disconnect near the bottom of the page.
-
You can also disconnect remote sessions from the Splashtop web console. Log in to my.splashtop.com, go to Logs → Active Sessions, and click the Disconnect icon to the right of the active session.
Note: Remote disconnections may take 1 to 2 minutes to complete. If a remote disconnection does not work, you can restart the remote computer to end the session.
This restriction does not apply if your team uses one of the following:
- Splashtop Remote Support
- Splashtop Enterprise
- Splashtop On-Demand Support (Basic, Plus 10/300, Unlimited, or Legacy)
To allow users to start remote sessions from multiple devices at the same time:
- Sign in to the web console at my.splashtop.com/my.splashtop.eu with the team owner account.
- In the left menu, go to Settings
- Turn on Allow users to establish remote sessions from multiple devices.
Note: Each device uses one concurrent license. For example, to connect from 3 devices with the same email at the same time, you need 3 licenses.