How to manage trusted devices for a Splashtop account

A trusted device is a device that no longer needs to authenticate via verification emails. It's important to note that this is different from a 2FA trusted device (follow the link to see how to manage 2FA trusted devices)

This can be useful for various reasons including:

  • You are the only person that has access to the device you're logging in from--e.g., a phone.
  • You log on through a device frequently and would rather mark it as a trusted device (Note: Device authentication is required on the first time logging into a new device, browser, or business app. Also, device authentication may be required periodically after a specific amount of time, depending on how the team owner configured the team settings)

How do I manage the trusted devices?

If you added a device that you shouldn't have, such as a device that's for public use, or you are no longer in possession of a device and would like to remove it, there is a method to remove the "trust" from the device.

Method - To remove the "trust" from the device

1. To remove the "trust", login to my.splashtop.com, and click on the Devices tab

devices_en-us.png

2. Then, click the "X" button to the right of the device name to remove it from the list.

Xbutton_en-us.png

 

 

 

 

 

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