Why doesn't my mouse and keyboard work during a remote session? (Windows, Mac)

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Often times users may run into an issue where they initially connect into their remote computers using Splashtop but are unable to control the mouse and keyboard. If this is the case, please refer to the tips below:

  • When utilizing the multi-monitor feature, if there is one monitor on your end (local) and two monitors on the remote end, it is important to make sure that you are on the correct monitor. To check, you can toggle your monitor to switch between the two.

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  • If the remote computer has a wireless (bluetooth) keyboard and mouse connected, check to see if it is currently connected. If it is connected, try disconnecting and reconnecting. 
  • Enabling the hardware accelerator setting in the Streamer may help as well. Open the Streamer application on the remote computer -> Advanced -> Checkbox hardware accelerator.

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  • MAC: If it is your first time connecting into a mac, you'll have to enable the security and privacy settings on the mac in order to gain keyboard and mouse functionalities.

 

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