REMOTE REBOOT

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If you're running Splashtop Streamer 3.1.2.0 or newer, you can remotely reboot a computer or restart a streamer. This can be done from either the web console or the Splashtop Business app (version 3.1.2.1+ for Windows and Mac).

Web Console

Log in at my.splashtop.com. On the computer list, click on the gear icon next to the desired computer and click on the "Reboot computer" option.

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A window will open with options to restart the streamer or reboot the computer (in the case of Windows, normal or safe mode).

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Splashtop Business App

Starting with Splashtop Business app version 3.1.2.1, you can click on the gear icon next to a computer to find the restart streamer/reboot computer options.

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Disabling Reboot Capability

By default, any admin on the Splashtop team can execute these reboot options. It is possible for the owner of the Splashtop team to disable the reboot options for all computers in the account. Log in at my.splashtop.com and click on Management > Settings. To disable, simply uncheck the corresponding box.

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Notes

  1. For Windows 10 safe mode reboot, Windows disables Wi-Fi by default. So, if the computer is using Wi-Fi, you will not have remote access into the computer if you reboot into safe mode. Someone would need to manually turn on Wi-Fi at the computer. This is standard Windows 10 safe mode behavior.
  2. After doing a safe mode reboot, the next reboot will be a normal reboot. The only exception is when the next reboot command happens when Windows is not logged in.

 

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Comments

  • Avatar
    D

    Yes its a great feature but I find all these back end feature lacking in the phone/ipads apps

  • Avatar
    Support

    @D,

    We planned to add the ability to apps on handset devices, phones and tablets, but there currently is still no solid time schedule yet.

    At this time, you can open the web browser on phones and tablets to use the feature.

    Thanks,
    Vans

  • Avatar
    Eric.Steinberg

    This doen't solve the problem of lossing a connection after a reboot. I'm connected remotely, I reboot from the OS, in my case Windows, not through the SplashTop Business client app.

    I can't reconnect again via the internet and was looking and hoping there was some way to do this. The computer shows offline

    When I get into my office I check the computer and it is both running and the streamer is running.

    I'm about to travel abroad which means I need to access these computer when there is not one around.

  • Avatar
    Support

    Eric,

    Thanks for letting us know.

    If the streamer is running, then you should be able to find the computer online in the computer list of the app and can connect to the computer.

    Can you help reproduce the issue, when the computer showing offline but the streamer is on, help collect logs? You can click send debug log button under the advanced tab of the streamer UI to send us logs.

    Thanks,
    Vans

  • Avatar
    Ben

    I also, just ran into this issue, where i rebooted a machine, and had to have my client log in before i could see the computer was online again. Any idea why this is the case?
    it seems that splashtop does not load until windows logs in, but this is not acceptable because i remote manage clients when they are away from their machines(after hours), and i need splashtop to load when the machine boots, not after the login page.

    I do not see any other threads on this issue, so i'm curious if it's an installer issue or setting i did not set correctly.

  • Avatar
    Support

    @Ben,

    The streamer is running at Windows log-in page. One possible reason is there is no internet access on the computer after a reboot, and it has internet access after logging in.

    What is the computer name getting the issue? We can retrieve logs from the backend, see if it is the case.

    Thanks,
    Vans