SHARE MY DESKTOP

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Use the "Share My Desktop" feature to show your computer screen to the end user, while remotely supporting your end user's computer.

This is currently only available if you're running the Windows version of Splashtop Business app (not Mac).

Requirements

This feature is available in the following Splashtop products:

  • Splashtop Remote Support - Plus or Premium (not available in Basic)
  • Splashtop Business Access - Pro
  • Splashtop On-Demand Support

Be sure to update to the latest versions (3.1.6.0 or higher) of Splashtop Business app and Splashtop Streamer. They're available at www.splashtop.com/downloads.

Steps

Option1:

  1. On Windows Business app (purple icon), click on File->Share My Desktop Screen_Shot_2018-09-25_at_10.40.40_AM.png
  2. Start the video capture Screen_Shot_2018-09-25_at_12.25.52_PM.png
  3. Copy and send the web link to the users to view your desktop Screen_Shot_2018-09-25_at_12.25.52_PM_2.png

Option2: 

  1. Connect to the remote/host computer
  2. Click on the Actions icon and click Share My Desktopsharemydesktopintoolbar.png
  3. After a few seconds, your screen will automatically show up in a browser window on your end user's computer.

There is a little "Share My Desktop" toolbar that you can use to pause the sharing and to choose which monitor to show to the user (if you have multiple monitors).

        sharedesktopmenu.PNG

Notes

  1. You can share with up to 2 computers at the same time.
  2. This "Share My Desktop" feature is currently not available with the Mac version of the Splashtop Business app.
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Comments

  • Avatar
    KRT Computer Services

    SLICK
    Played around with this after noticing it when 3.1.6.0 was released and really like it.

  • Avatar
    Support

    Thanks Kurt!

    -Phil

  • Avatar
    Support

    Used it yesterday to show a client his offline website I was working on. Excellent feature thx!

  • Avatar
    Support

    Thanks Support!

    Vans

  • Avatar
    Service

    Hey love your product, but I'm having an issue. I'm using SOS and the "Share My Desktop" option says it's not available in my current subscription, but shouldn't it be?

  • Avatar
    Support

    @Service,

    You are using SOS included in Splashtop Remote Support plus which is the reason. You still can use the Share My Desktop during the unattended sessions.

    Thanks,
    Vans