Toolbar functions

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Version 3.1.8.0 for Windows or Mac new toolbar and features

Screen_Shot_2017-11-21_at_4.01.12_PM.png

Screen_Shot_2017-11-21_at_4.12.42_PM.png Disconnect

RDP.png RDP switch session, shows if multiple RDP sessions are active on this computer

Screen_Shot_2017-11-21_at_4.12.56_PM.png Switch monitor or view all monitors

Screen_Shot_2017-11-21_at_4.13.10_PM.png View scaling option, frame rate setting, view remote pointer

Screen_Shot_2017-11-21_at_4.13.21_PM.png Full screen

Screen_Shot_2017-11-21_at_4.13.30_PM.png CTL+ALT+DEL

Screen_Shot_2017-11-21_at_4.13.52_PM.png Blank screen, lock keyboard and mouse New: Paste Clipboard as Keystrokes (3.2.0.0)

Screen_Shot_2017-11-21_at_4.14.01_PM.png File Transfer

Screen_Shot_2017-11-21_at_4.14.12_PM.png Chat window for technician input

 

Screen_Shot_2017-11-21_at_4.22.22_PM.pngIn full screen mode, you can hide the toolbar

Screen_Shot_2018-01-10_at_10.26.38_AM.png This small horizontal bar at the top center restores the hidden toolbar

Screen_Shot_2018-01-10_at_10.30.10_AM.png

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Comments

  • Avatar
    j.b

    I reckon it would be would be better still if the 'hide the toolbar' option showed in every screen mode!

  • Avatar
    Che.Jp

    I think too it could be hidden by option. why can't?

  • Avatar
    Support

    @J.B & Che-Jp,

    In the new design, you can hide the toolbar when in full-screen mode. When in windowed mode, the toolbar can't be hidden but it does not cover/block any of remote screen, it acts as an additional part on top of the remote window.

    Can you help shed some lights on why you need to hide the toolbar also in windowed mode? I will make sure the development team are aware of the feedback. Thank you!

    Vans

    Edited by Support
  • Avatar
    j.b

    Hey Vans

    Thanks for your response. For my part, I often need to view info on my own screen while I'm controlling another machine so I don't use full-screen mode. To lose a chunk of real estate at the head of the window is not productive. Especially so as, while I do use (very occasionally) the file transfer, the rest of the buttons are almost redundant - I was quite content to use the 'caret' at the head of the screen when I needed to access Splashtop controls. So this new look is completely un-necessary for my use of your product. To use an analogy, when I'm driving my car, I don't expect the top of the windscreen to be blocked off with stuff that I don't need to use in order to drive; I want to be able to see as much as I can of where I'm going. And, full-screen mode is like having no side windows!

  • Avatar
    Sam Kimmel

    How do you restore the toolbar if you hide it?

  • Avatar
    Support

    @Sam,

    When you minimize the toolbar, the toolbar minimizes into a small horizontal bar in top-middle of screen. Just click on that bar to bring the toolbar back.

    Does that work?

    Phil

  • Avatar
    nwkthompson

    how can I get the trackpad mode on? Many times I will use my surface pro 4 without the keypad. I can't seem to locate that menu anymore.
    thanks for your time,
    Kevin

  • Avatar
    Michael Pepper

    The little horizontal bar completely disappeared. No available way to get the toolbar back. Please consider some other control on the screen.

  • Avatar
    Support

    @Michael,

    Which business app do you use? A Mac or Windows version? What is the OS version? Please let me know so I can give it a try in-house.

    Thanks,
    Vans

  • Avatar
    Michael Pepper

    @Vans,
    I'm trying out SOS on Windows 10. 1600x900 resolution.

    Edited by Michael Pepper
  • Avatar
    Support

    @Michael,

    We just gave it a try establishing a remote session from a Windows 10 with 1600*900 resolution, the horizontal bar is there, you can click to open toolbar.

    Can I have a screenshot of your remote window which the bar disappeared? That can give us more clues to address the issue.

    Thanks,
    Vans