What we're working on next

Follow

Here are a few of the exciting new features that we're working on for upcoming releases of Splashtop Remote Support, Splashtop Business Access, and Splashtop SOS.

Easy Deployment

  • The current deployment streamer requires a few steps to complete the setup (download, install, then find and enter deployment code).  
  • The new "easy" deployment will be a simple download and install.
  • Estimated schedule is June 2018.

Multi-monitor

  • Our current multi-monitor support is "multi-to-one." Meaning, you'll be able to see the remote side's multiple monitors in *one* window on your local side. That will help with dragging items across multiple monitors, seeing where new windows popped up, etc.
  • We are now working on the ability to map "multi-to-multi," where you'll truly be able to see remote computer's 2 monitors in 2 separate windows. Then you can put those 2 windows on 2 separate local monitors, for true "multi-to-multi."
  • Estimated schedule is July 2018

File Transfer Performance

  • We are re-architecting the file transfer feature to handle faster transfer speeds.  You should see a notable improvement in the amount of time to transfer large files.
  • Estimated schedule is Q3 2018.

Transfer file without having a remote session

  • The re-architecture will enable file transfers to work without a remote access connection.  This way you can manage file transfers without affecting users on the remote computer.
  • Estimated schedule is Q3 2018.

Drag-n-drop File Transfer

  • The current file transfer feature uses a file transfer window to transfer files between the local computer and the remote computer.  You can drag-n-drop files within the file transfer window.
  • We are adding the ability to drag files from the local computer to the remote computer without the file transfer window and vice versa to start file transfers.  For multiple files or folders, you may need to drag-n-drop into the file browsers. 
  • Estimated schedule is Q3 2018.

  

Premium Edition

We're working on a new, premium edition of Splashtop Remote Support that is built for MSP & IT customers, with additional tools (beyond remote control).

Initial planned features include:

  • All Splashtop Remote Support PLUS features, plus
  • Configurable Alerts/Actions
  • Windows Updates
  • System Inventory / Event Logs
  • 1:1 Commands / Scripting
  • Antivirus/Anti-Malware Integration

The beta release is available now (since March 2018) with the full release to follow later in 2018

We’d love to hear your input.  Please take a minute to sign up for the beta and let us know which features are most important to you.  Thanks in advance!

** These roadmap features are currently under development. Final features, specifications, and availability dates are subject to change. Features vary by product and edition.

 

Multiple concurrent sessions

  • Currently, a computer can only be remotely accessed by one person at a time. Meaning, only one technician can be connected to the computer. No one else can connect until the technician disconnects.
  • We are now working on the ability for two technicians to view and control the same computer at the same time. This can be useful for cases where technicians need to collaborate on an issue.
  • Let's say both technicians see the same computer on the computer list. First technician connects. Second technician can click on the same computer from the Splashtop Business app to also connect at any time.
  • Both technicians will see the exact same desktop and can both control. (They will need to coordinate "who controls" between themselves.)
  • Available now 

Reboot-and-reconnect for Splashtop On-Demand Support

  • Currently, during a Splashtop On-Demand Support session, restarting the computer will terminate the remote session. The end user will need to log back into Windows, re-launch the SOS app, and give the new 9-digit session code to the technician.
  • We are working on the ability for Splashtop Business app to reconnect automatically, once the computer has rebooted to the Windows login screen. The end user does not need to be present for the technician to continue working after reboot.
  • Available now 

User Activity for unattended computers

  • Information that checks keyboard and mouse activity so you know if the unattended computer is actively being used or not and for how long.
  • Available now 

Portable Splashtop Business app

  • Currently, Splashtop Business app for Windows (the app you use to remote from Windows devices) needs to be installed. This makes sense for your own computers, where you usually remote from. Installation enables you with the convenience of saving your login information, preferences, and streamer credentials.
  • Sometimes, you may wish to work from a client's office, and perform remote access using one of the computers at the client's office. You may not want to have to install software to do that. And you do not want to leave your settings and preferences behind.
  • We are working on a version of the Splashtop Business app that you can simply download and run. Or carry it with you on a USB stick. It does not require installation.
  • For security reasons, it will still have the usual sign-in authentication flow (login with Splashtop ID, device authentication, two-step verification if you have it enabled, etc.).
  • Available now, www.splashtop.com/downloads.

"Paste" password at Windows login screen

  • It is difficult to remember complex passwords that your Windows computers use. Even if you use a password manager, the Windows login passwords still need to be typed in manually, since paste is not allowed at the Windows login screen.
  • We are working on a feature whereby Splashtop can "type" the clipboard contents for you. So you can simply copy the password from your password manager to the clipboard, then have Splashtop "paste" the password into Windows. Saving you from having to manually type.
  • Available now 
Have more questions? Submit a request

Comments

  • Avatar
    Dominos Remote Agent

    Hopefully whatever additional features that you add in...please make sure its come with option that allow admin to enable,disable or have some control on that. Not all your customer have same requirement. Like multi monitor feature, should admin only can allow specific user to have multi monitor & other cannot. Because we dont want our user to have this privilege.

  • Avatar
    Support

    @Alhafizh.Shaharom,

    Got it, I have talked to the development team about this, we will keep this in mind, and evaluate if there should be an option to turn on/off new features on the web portal.

    Thanks,
    Vans

  • Avatar
    Computer Support

    The only feature we require (which will decide whether we renew our license) is for LAN access without connecting to the internet.

  • Avatar
    support

    Thank you! This is really exciting news!!

  • Avatar
    James Golden

    I'm really looking forward to the portable access. I was at a client today and had to install the desktop app first to be able to connect to another client's device.
    I'm also looking forward to the reboot and reconnect option. Coming from MSP Anywhere, this was a great feature!

  • Avatar
    Support

    @Jgolden,

    We have a beta version of the portable Windows Splashtop Business app:
    https://app.box.com/s/roec3r91mmxu5wl1usgk0nm652186kqn

    Official release should be before end of January.

    Feel free to try and let us know any problems you find. (It's an early build so there are definitely still bugs we're finding and working on.)

    Thanks,
    Phil

  • Avatar
    Support

    Forgot to mention, for the portable version, you would still go through the same device authentication process (the authentication email) or the 2-step verification (if you have it set up).

    We definitely recommend enabling 2SV for your account for best security. And that saves you from having to email-authenticate each time.

    Phil

  • Avatar
    Rob Wille

    Thanks for this update. I love that Splashtop continues to work on improvements and think about new features. Our suggestion for 2018 has to do with remote printing in the Splashtop Business app. We would like to see the procedure for printing between Windows PCs and Macs work similarly to printing from Windows to Windows or Mac to Mac. In other words, it would be great to print from an application on the remote Windows PC, choose the Splashtop Remote Printer in the print dialog box, and then choose a local printer on the local Mac and click Print. The user doesn't have to mess with PDFs or XPS readers.

    Happy holidays everyone!

  • Avatar
    James Golden

    Just downloaded the beta and ran a quick test to connect to an on-demand PC. Worked great! Thanks Phil!

  • Avatar
    Faast2

    One feature that is available on competing products & would be a great benefit to us is to be able to right click on the Splashtop icon in the taskbar & then simply Disable or Enable remote access. This allows people to normally have access disabled whilst still making it very easy for me to tell them how to enable it if they need help.

  • Avatar
    Support

    @Superiorts,

    Point taken about XPS/Mac. We've briefly looked into licensing a XPS/PS or XPS/PDF library for Mac before. It didn't pan out but we'll revisit it since there are quite a few of us using Macs to manage Windows now!

    @Jgolden,

    Great! A few of us noticed issues when running on Windows 7. (Fine on Windows 10.) We're debugging. Just a heads up.

    @Faast2,

    Noted. We'll add that to the roadmap. I imagine a tray icon menu option as well as a slider on the main Status tab of the streamer.

    Happy holidays, everyone. Thanks much for your ongoing usage and input!

    Phil

  • Avatar
    Support

    @Jgolden,

    We updated the portable Windows app to fix an issue when running it on Windows 7:
    https://app.box.com/s/chhibdm7xxjm51fbv5owx978mnw32op0

    Phil

  • Avatar
    Tony Alaimo

    On IOS Ipad devices with multi monitors, the 3 finger swipe is horrible and the button pushing to switch monitors isn't much better... when will we see the multi to one available for Ipads?

  • Avatar
    Geoff Davis

    I will add my request for One feature to be able to right click on the Splashtop icon in the taskbar & then simply Disable or Enable remote access.

  • Avatar
    Bruce Sackett

    Can you add a 'favorites' option for those of us with hundreds of clients? It'd be great to be able to create a small list of the most used connections.

  • Avatar
    Support

    All,

    Belated update - The portable version of Splashtop Business app for Windows has been posted to our website (www.splashtop.com/downloads) some time ago. If you find any issues or have suggestions, feel free to file a support ticket or post here.

    Geoff, point taken. Noted for our roadmap consideration.

    Bruce, that sounds useful. Just for our reference, Is there another remote control software that you think does this well?

    Phil

  • Avatar
    Bruce Sackett

    I don't know if there is another one out there that does that, just a really cool idea from one of my co-workers.

  • Avatar
    Mark Chenette

    Access to hidden files and folders and Administrator tools in the back end would be a great help. I currently use a work around to see hidden folders, but would be easier if we had a option to display these folder / files.

  • Avatar
    Mark Chenette

    A status option when a device was last connected or online giving days or time.

  • Avatar
    Computer Support

    Any news on whether there will be LAN access without going via the internet?

  • Avatar
    Support

    Bruce, thanks for the input.

    Mark, noted your suggestion about hidden files/folders. About status, please check out Splashtop Business app ==> gear icon next to computer. There are fields for "Last Session" and "Online since..." Do those help?

    Cooper, can you elaborate? When both endpoints are on a routable network, the session traffic *does* go direct. Although Internet is still needed for small amount of traffic like login, etc.

    Phil

  • Avatar
    Mark Chenette

    Phil,

    Thanks for the update. Yes that helps. What I was talking about with being able to view hidden folders not only from the file transfer window. But to also have has to admin features in a dashboard. So once I connect to the remote device it would take me to a admin dashboard which would allow me to Monitor network status info, view Hard drive space and files and to be able to delete files and or folders. to edit the Registry, view event logs and access to the Services with the ability to stop, start and make changes to the services etc.. Thanks listening your time and thoughts.

  • Avatar
    Computer Support

    Phil, thanks for the reply.

    We have tested using two PCs on a LAN and if we remove the internet then our support session drops and we cannot reconnect until we restore the internet connection.

    GlassWire also indicates that traffic is going out to the internet.

    Thanks

  • Avatar
    David Spink

    I’ve got hundreds of client computers added. Often with fairly random names like the Windows default of “DESKTOP-XXXXXX”, etc. It would be good to be able to organise the list of devices by “Last IP address” as this would help automatically group computers which are in the same office - therefore narrow down the chance of accidentally connecting to a completely unrelated client. We’ve connected to the wrong client occasionally and I feel it erodes trust as they might start to think we are spying on them!
    I know there are already options to group - but this would be automatic.
    David

  • Avatar
    Support

    @David, if you login at my.splashtop.com and click on Management->All Computers, you can click on the IP address field to sort by IP address or other fields.
    Thanks,
    Victor

  • Avatar
    David Spink

    @support, That's brilliant thanks. Don't often visit the website so didn't even know that option was there!
    David

  • Avatar
    Harold Krueger

    Just tried the portable business app, works well as expected but I do have one issue in that it does not remember settings or login info once you exit the program. I understand the nature of "portable" means no files or registry entries left behind but perhaps you could have the program utilize a single settings/text file that is saved alongside the executable in the same folder. Specifically, I noticed that I have to input my full login info every time I launch the app. It would be nice if it could store some or all of my info and even auto-login if I wish. The other thing I noticed was after logging in, all groups are expanded by default. I have a lot of clients so grouping is a necessity and the installed version remembers that I keep them all collapsed between sessions. Again, this could be stored in the settings/text file kept with the executable. Anyway, just my two cents.

    - Harold

  • Avatar
    shapiro.ezra

    Really fantastic! And thank you for keeping us up to date! Personally I like the portable business app above all the other new features. I'd also like to ask for an improvement - it seems that a lot of my clients need to reinstall the streamer app after a long period of not using it. I think it might have to do with updates. Any ideas?

  • Avatar
    Support

    @Harold,

    You are correct that we intend to remove files/registry keys after closing portable version app, and the group expand/collapse setting is actually also controlled by one registry key, so it can't save the setting with the portable version.

    You can say this is the very first version for the portable app and we are collecting user's feedback to decide how to improve it. Got your feedback about having a configure file to save login credential and settings. We will note it and see how to handle it best. Thank you for your feedback!

    Vans

  • Avatar
    Support

    @shapiro.ezra,

    Thanks for your feedback and glad to know you like the portable version app!

    For the streamer issue, not really, it is not expected that your client needs to re-install the streamer to make it work. If you experience the issue again, please help file a ticket and send us logs, our supporter will reply and help address the cause and resolve. Thank you!

    Vans