What we're working on next

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Here are a few of the exciting new features that we're working on for upcoming releases of Splashtop Enterprise, Splashtop Remote Support, Splashtop Business Access, and Splashtop SOS - may be limited to certain service tiers.

We are working closely with our customers to further improve our product with enhancements and new features!  Some features are only available on certain services:

IT help desk (part of Splashtop Enterprise)

  • Invite end user into a support session simply by sending a link (completed Q4 2021)
  • Technician queue, to view and manage waiting and in-progress support sessions (completed Q4 2021)
  • Automate support request routing by configuring channels and technician groups (completed Q4 2021)
  • Transfer support session from one technician to another (completed Q4 2021)
  • Invite additional technicians to join an ongoing support session (completed Q1 2022)
  • Restrict the IP addresses from which technicians can use Splashtop (completed Q1 2022)
  • Log Splashtop activities to a SIEM such as Splunk or Sumo Logic (completed Q1 2022)
  • End users to initiate support sessions via icon on their desktop (completed Q1 2022)
  • Upload chat transcript into ticketing system (completed Q2 2022)
  • Real-time update of session status in technician console (ETA Q3 2022)
  • Comprehensive session transcript for service desk support session (ETA Q3 2022)
  • Support remotely accessing mobile devices via service desk support session (ETA Q3 2022)
  • Support ticketing system integration via service desk support session (ETA Q3 2022)

Open APIs (part of Splashtop Enterprise)

  • OAuth 2.0 and REST-based open API framework (ETA Q3 2022)
  • Public APIs for integrating attended support capability into custom ticketing systems or chat tools (ETA Q3 2022)
  • Public APIs for building custom workflows (ETA Q4 2022). Potential functions include:
    • Exporting computer lists
    • Managing computers, including rename, delete, edit
    • Exporting session logs
    • Managing users, including invite, delete, enable, disable
    • Managing groups, including group assignment

In-session support voice call

  • (SOS+Unlimited, Enterprise) Initiate a 2-way voice call within a Splashtop support session (ETA Q2 2022)

Linux (www.splashtop.com/Linux )

  • support for Raspberry Pi on ARM for remote systems (ETA Q1 2022)

Web App

  • Establish a remote connection directly in the browser without installing the native Business app (in Beta)

Microphone passthrough

  • (Enterprise) Additional support to passthrough microphone input to remote Mac Streamers (ETA Q1 2022)

1-to-Many File Transfer

  • (SRS Premium, Enterprise) Support file transfer for 1-to-many actions (ETA Q1 2022)

Splashtop Connector

  • Ability to connect to an RDS server or desktop with RDP service instead of installing the Splashtop streamer agent (ETA Q1 2022)

Augmented Reality

  • Ability to share the camera on a mobile device and mark up the live camera feed to point out locations (ETA Q2 2022)

** These roadmap features are currently under development. Final features, specifications, and availability dates are subject to change. Features vary by product and edition.

 

Previous Releases

 

We also added a lot of great new features in recent previous releases, including multi-to-multi monitor support, multiple concurrent sessions, and new Remote Support Premium and Business Access Pro editions.

Click here to see a list of past releases and the features included in each

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