CHAT

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Chat is supported with Windows, Mac, and Android versions of the Splashtop Business app (purple icon).

When already in a remote session

In-session chat is available to users of:

  • Splashtop Business Access (Legacy/Pro)
  • Splashtop Remote Support (Legacy/Plus/Premium)
  • Splashtop SOS
  • Splashtop Enterprise

In order to start an in-session chat, click in the chat field of the toolbar and start typing.
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The users at the remote computer will see the chat window pop up. This is where the user would type. It's also where you see what the user types.
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When you're not in a remote session

(Requires version 3.2.4.0 or newer of both Splashtop streamer and Splashtop Business app)

Off-session chat is available to users of:

  • Splashtop Business Access Pro
  • Splashtop Remote Support (Plus/Premium)
  • SOS+10 & Unlimited
  • Splashtop Enterprise

Launch the Splashtop Business app. Click on the chat icon next to the computer you want to start a chat session with.

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How to enable chat transcripts?

The team owner can either enable/disable the option to save in-session and pre-session chat transcript to session logs in Splashtop team settings. (Requires version 3.4.6.0 or newer of both Splashtop streamer and Business app).

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How to view chat transcripts?

If you have the chat saving option enabled, you can see the transcripts in your web console. Navigate to https://my.splashtop.com/logs/chat_sessions to get the saved chat transcripts.

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If you scroll to the bottom of the page to "Export as CSV", you can download up to a year of chat logs.

Notes

  • Chat only works when the remote computer is logged in. (Chat window is not visible on the Windows login screen)
  • The name shown in the chat is your Display Name or Splashtop ID (if Display Name is not set).
  • Chat is only supported from Windows, Mac versions, and Android versions of the Splashtop Business app. It's not supported in the iOS versions of the Splashtop Business application.
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