Copy and Paste clipboard

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Splashtop supports text copy/paste via the clipboard.  Currently, the copy/paste functionality supports up to 16KB of text for the clipboard.

Images are not supported for copy/paste across devices.  If you want to transfer an image, best to use the file transfer feature.  How do I transfer files?

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Comments

  • Avatar
    Mark

    I had a serial number that I was trying to copy from a remote host to my local PC, but even though I "copied" it on the remote end, it did not show up on my local clipboard to paste. I am sure that this was text only, and was only about 15 characters, which should be well under the 16KB limit.

  • Avatar
    Support

    @Mark
    Sorry, there were some cases where copy/paste did not work. Fixes in 3.1.4.0 client app (purple icon) should resolve these issues. Let us know if you still have a problem.

  • Avatar
    Seth

    I'm having *substantial* problems with the Clipboard, as well as MAJOR problems with all sorts of problems with Shift, Ctrl, Alt, and Windows keys not working following the 3.1.6.0 update.

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    Support

    Seth,

    Sorry about the issue.

    Does the issue happen over your devices or on a particular device? Can I know the computer name getting the issue? And can you constantly reproduce the issue? I will try to collect more info and work with the development team on the issue.

    Thanks,
    Vans

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    D.Thomson

    I opened a case on the Shift CTRL Alt issue yesterday. It is a major issue with this release. I recommend NOT upgrading to 3.1.6.0.

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    Support

    D.Thomson,

    Our supporter already replied to your ticket. We will dig deeper to address the issue.

    Thanks,
    Vans

  • Avatar
    Patrick

    The Clipboard cut and paste used to be sporadic but now has stopped working for me completely. I rely on this feature for almost all of my troubleshooting, setup and advanced configuration.

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    Support

    Patrick,

    I noticed that the streamer on some of your computers is still v3.0.8.3 or older. Can you help update the streamer then try again? We have fixes in newer version the streamer.

    You have to manually update 3.0.8.3 this time, after 3.1.0.0 auto-update is supported. The updated version of the streamer is 3.1.6.0.

    If it still does not work after updating the streamer, please file a ticket, and let us know the computer name getting the issue, we will work with you to collect more info and address the cause.

    Thanks,
    Vans

  • Avatar
    Seth

    FWIW in my case I was using 3.1.6.0 on both the admin console and the streamer and was totally unable to copy/paste. Admin system was Windows 10; Streamer system Mac OS 10.12.6, both with latest patches.

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    Patrick

    Just after I posted I tested it again and it worked fine. Thanks for the heads up I will get the rest of the clients all updated.

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    Support

    @Patrick,

    Glad to see it works!

    @Seth,

    Just to reconfirm, the case worked using 3.1.4.x or older version of the app and streamer, right?

    Can you also help verify if the issue happens only on this combination of Windows + Mac, or also happens on other devices? If trying to both copy/paste on the remote computer during a remote session, will it work?

    You should already know it, it is the Windows key that works as the CMD key on the remote Mac during a remote session from PC to Mac.

    Thanks,
    Vans

  • Avatar
    Seth

    1) in my Win10x64 Admin with remote/streamer Mac OS 10.12.6 scenario:
    I brought the Mac Streamer version back down to 3.1.4.1 on one of my remote Macs and left the Windows Admin app at 3.1.6.0. The modifier keys work on the remote Mac, but Copy/Paste does not.

    2) Using the same Win10x64 Admin system, with a Win10x64 Streamer remote system, both running 3.1.6.0 of the software, modifier keys and copy/paste seems to work fine in limited testing.

    With all due respect, any additional permutations and combinations you would like to test are all things that can and should be done by the QA team at Splashtop. It's not right to ask us to pay for the service and beta test it for you as well.

  • Avatar
    Support

    Seth,

    Thanks for the detailed update.

    Can we connect to the Mac, see if we can reproduce the issue then debug? You can open SOS agent (sos.splashtop.com) on the Mac, let us know the access code and keep the Mac on. You can file a ticket with the access code.

    Our team did test the same combinations in-house, but couldn't reproduce the issue. I was trying to collect the info, so we could give it a try again. Unfortunately, we still can't reproduce the issue.

    Thanks,
    Vans