LOGS

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Splashtop maintains logs for self auditing. Login to my.splashtop.com, then click on the "Logs" tab/menu.

Team Owners and Admins will see the logs of everyone in the team. Members will only see their own logs.

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Logs can show the last 7, 30, or 60 days of logs.  If your service includes both unattended and attended access, you can choose which logs to view. 

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If you scroll to the bottom of the page to "Export as CSV", you can download up to a year of logs.

 

Sessions
Available for all Splashtop Business users.

Session logs include all remote connections.

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These logs include names and IP addresses of the 2 devices involved, time, user, and duration of the connections. It will also display the type of connection; Local or Remote. Local means both devices are on the same network and talk peer to peer. If there were any file transfers performed during the session, you can view the name of the file transferred.

File Transfer
Available for all Splashtop Business users, excluding Splashtop Remote Support Basic.

Any in-session or off-session file transfers will be logged under this section. 

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These logs include the names and IP addresses of the 2 devices involved, time, user, filename, and size. It will also include whether the transfer was an upload or download. Upload means that the file was transferred from local to remote, and Download means that the file was downloaded from remote to local. These logs do not include any contents of the files transferred.

Chat Sessions
Available for all Splashtop Business users, excluding Splashtop Business Access Solo, Splashtop Remote Support Basic, SOS Basic.

Off-session chats will be logged in this section. The content of the chat session is not included.

History
Available for all Splashtop Business users.

These history logs show administrative actions, such as computers added/removed, group settings, permissions, etc.  The logs note the time, account, IP address, and action. 

Premium Logs
Available for Owners/Admins of Splashtop Remote Support Premium only.

 

 

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