For Remote Support Plus/Premium, Business Access Pro, SOS with mobile, or SOS+ service, you can have 2 simultaneous connections to one computer.

Requirements

1. Windows or Mac Splashtop streamer 3.2.4.0 or later
2. Business app ()
   • Windows or Mac; 3.2.4.0 or later
   • iOS: 2.7.6.1 or later
     • iPad5+, iPad mini 2+, iPhone6+, iPod6+
   • Android 3.2.0.9 or later

Steps

Simply connect to the computer as you normally do.

Another user can connect to the same computer in the same normal way.

Both users will see the screen and have control, as if they were sitting at the computer.

If a 3rd user tries to connect to the same computer, they will get a warning message.

If using Splashtop On-Demand Support (SOS), both technicians will connect using the same 9-digit code.