Remote Wake (Wake-on-LAN)

Introduction

Using the Remote Wake function, you can wake up a device remotely via Splashtop. However, this does not work out of the box. The underlying protocol that the Remote Wake function uses is Wake-On-LAN. Prior configuration on the target device as well as in the target network is required. 

Supported Subscriptions & Platforms

Subscriptions

Remote Wake is available for the following subscriptions:

  • Splashtop Enterprise
  • Splashtop Remote Access (Solo/Pro/Performance)
  • Splashtop Remote Support - SOS (10/300)
  • All legacy plans except: Splashtop Business Access Solo, and Splashtop Remote Support Basic

Platforms

Windows only.

Configuration

BIOS/ UEFI

First of all, you have to make sure that the target device supports Wake-on-LAN, and enable it in the BIOS/UEFI. On older systems, the setting might be called WoL (Wake-on-LAN), on newer systems it might be called PME (Power Management Events, which include WoL).

Network Adapter/ NIC

Second, you have to configure the Ethernet Network Adapter/ Network Interface Controller (NIC).

Go to Settings > Network & Internet > Advanced Network Settings:

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Select the correct Ethernet NIC > More Adapter Options > Edit:

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Click on Configure > Advanced, find the entry "Wake on Magic Packet", and make sure that it is enabled:

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Ethernet cable

Third, you have to connect the target device to the network via an ethernet cable. Connecting via Wi-Fi will not work.

Disable Fast Startup

Fourth, you have to disable Fast Startup.

Please open the Control Panel, and go to Power Options:

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Click on "Choose what the power buttons do":

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Under Shutdown settings, check if "Turn on fast startup" is disabled. If not, please disable it. If the setting is grayed out, please first click on "Change settings that are currently unavailable", then disable "Turn on fast startup":

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Additional device with Splashtop Streamer installed

Lastly, you will need to have at least on additional device in the target network on which the Splashtop Streamer has been installed, and that is not in sleep mode/ turned off.

How to use Remote Wake

Business App

First, select the device you want to wake up, and click on the gear icon:

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Second, click on the "Wake up" button in the computer settings:

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Web Console

Click on the three blue dots on the right next to the target device, then click "Wake computer":

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Select "Auto" if you want Splashtop to automatically select the devices that will send the Wake-on-LAN magic packet to the target device. Select "Manual" if you want to select which devices will send the Wake-on-LAN magic packet to the target device:

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Additional Notes

  • If the target device you want to wake up is a laptop, please make sure that the power cable is plugged in.
  • For information regarding our Wake-on-Lan checking tool, please click here.
  • While in principle, MacOS devices are not supported, if your device is running on any MacOS version between 10.13 and 12, you might be able to wake it up remotely. Also, a MacOS device can only be woken up from sleep mode.
  • For information on how to remotely wake up an Android device, please click here.
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