Is someone using the remote computer?

It is good to know before you connect to a computer if someone else is connected to the computer or if there is someone else using the computer physically. Splashtop provides a feature to check for "User Activity." It detects keyboard and mouse activity to give you an idea if a computer is being used or is idle.

Requirements

  1. Windows or Mac streamer 3.2.4.0 or newer
  2. Windows or Mac Business app 3.2.4.0 or newer

How to tell if someone else is remotely accessing the computer

From the Business App

1. Open the Business app on your computer.

2. On your computer list, if a user is remotely connected to a computer, you will a see a green circle with an arrow around the computer icon.

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3. For more detailed information, you can click on the gear icon.

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4. On the box that shows up, you can see who is currently connected, along with the time that they started the remote session.

Screen_Shot_2021-03-09_at_2.01.00_PM_eu-us.png

From the Web Console

1. Log into your web console at my.splashtop.com / my.splashtop.eu

2. On the computer list, if another user is connected to a computer, the icon will have a green circle around it.

Screen_Shot_2021-03-09_at_1.37.04_PM_eu-us.png

3. If you click the gear icon on the right, you can select "Properties" from the dropdown to see more information.

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4. On the Properties page, you can see who is connected, along with the date and time they started the session.

Screen_Shot_2021-03-09_at_2.16.34_PM_eu-us.png

How to tell if someone is physically using the remote computer

From the Business App

1. Open the Business app on your computer and log in.

2. Select the computer and click on the gear icon on the right side.

Screen_Shot_2021-03-09_at_2.31.48_PM_eu-us.png

3. On the Properties box, the field named "User Activity" will show if someone is actively using the keyboard and mouse on the computer itself.

Screen_Shot_2021-03-09_at_2.29.20_PM_eu-us.png

4. If there is no user activity, the following message will show up in the "User Activity" field, with the time that it's been inactive.

Screen_Shot_2021-03-09_at_2.42.47_PM_eu-us.png

From the Web Console

1. Log into your web console at my.splashtop.com / my.splashtop.eu

2. On your computer list, click on the Gear icon at the right hand side and select "Properties" from the dropdown to see more information.

Screen_Shot_2021-03-09_at_2.32.25_PM_eu-us.png3.

3. On the Properties page, you can see if someone is actively using the mouse and keyboard from the "Status" section.

Screen_Shot_2021-03-09_at_2.29.41_PM_eu-us.png

4. If there is no user activity, the Status will show a second line stating how long no activity has been recorded.

Screen_Shot_2021-03-09_at_2.43.23_PM_eu-us.png

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