Enabling remote control of Android devices

Follow

Most devices running Android 5.0 and up will work with Splashtop Streamer and Splashtop SOS apps. You will be able to remote into the Android device and view its screen live. You may or may not have control, dependent on some additional criteria.

Many Android devices can be controlled as well. Please refer to options 1 (install an add-on app) and 2 (grant accessibility permission for Android 8.0 and up) below.

Option 1: Install the Splashtop add-on app from the Google Play Store

1. For the Android devices where we have an add-on available, there will be visual hint on the app's screen to guide user to install the add-on. Follow the on-screen instruction to install the correct one.
(Contact us to request the APK files if your device cannot access Google Play Store.)

Here is the list of these supported devices and manufacturers, along with links to the corresponding add-on app in the Play Store.

2. Once you have the Add on installed, you can remote control. For some devices from particular vendors, extra configuration steps needed to enable remote control, like Samsung and Zebra, please follow the setup instruction to enable. 

Option 2: Enable remote control by turning on the accessibility service

With the September '20 update of Splashtop, most modern devices running Android 8 and up can be controlled by enabling the accessibility service. 

Prerequisites:

  • Splashtop Streamer or Splashtop SOS version 3.4.1 and above
  • Android OS 8.0 and up

Steps:

1. On the Splashtop Streamer or Splashtop SOS app screen, tap the CONFIGURE button in the hint.

addon.png

2. This goes to Android's accessibility settings screen. Find Streamer (for Splashtop Streamer), or SOS-Splashtop (for Splashtop SOS) in the DOWNLOADED SERVICES section. Tap to enter settings.

accessbility.png

3. Turn on the service in the settings page

turn-on-accessbility.png

That's it! Now when you remote into the device, you will just need to click Allow to have full control. Refer to what that looks like below:

                 Screenshot_20200924-072706_SOS_-_Splashtop.jpg             

                                     Screenshot_20200924-071445_SOS_-_Splashtop.jpg                             

 

                                                       

Note that on some Android 10 devices, you may need to re-grant accessibility, or agree to pop-up "Exposing sensitive info during casting recording" again, after streamer restarts.

 

View-only session

If neither option above applies to your device, the remote session will be restricted to view only. You are welcome to contact us and let us know what device you would like to enable remote control for

3 out of 3 found this helpful