Push and configure Splashtop SOS with AirWatch Workspace ONE UEM

This article describes the instructions to push and configure Splashtop SOS and addon with AirWatch Workspace ONE UEM and Android for Work

 

Prerequisites: 

  • You have successfully setup Workspace ONE UEM Android EMM registration
  • Splashtop SOS : 3.5.5 or up
  • Device: Android 6 or up with Android for Work support

1. Push and Configure Splashtop SOS

1) Go to Workspace ONE console > Apps & Books > Native, Click Add Application in the right pane. 

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2) Select Platform as "Android", and type Splashtop SOS to get the app. It will list out Splashtop SOS as the search result. 

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3) Select Splashtop SOS, it will prompt Approve, and also update policies on app's permission change etc. finally, it will appear in the "organize apps" like the following screenshot. 

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4) Now you can go to Application list view, select the Splashtop SOS app (radio button before the app), and Assign button appears above the application list.

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5) Click Assign, it will show Assignment pop, either Add Assignment to add a new assignment or Edit an existing assignment. 

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6) In the following edit screen, select Assignment groups as you wish to push configuration to, and scroll down to the bottom to Application Configuration section. 

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7) Click Configure to configure the settings for Splashtop SOS. 

The following parameters are optional based on your needs: 

KEY

 Name

Type

Tips

TEAM_CODE

Team Code

string

Set TEAM_CODE so only technicians on your team can access devices running this SOS app. Contact Splashtop support to get your TEAM_CODE.

TEAM_BANNER

Team Banner

string

If the TEAM_CODE has been set:

Team banner information show on SOS

REGION_CODE

Region Code

string

Region code to lock SOS at (Cloud-Only)

Value: can enter "EU"/'US' to this item. and keeping it blank equals "US"

ENABLE_SESSION_AUTH

SOS request permission upon connection

Bool

Default: true

[true] means to user at the device side needs to accept the connection for a session to be established

ENABLE_IDLE_SHOUTDOWN

Enable the auto stop and exit while in background

Bool

Default: true

[true] means to follow the app settings, [false] means [never]

 

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8) Finally, Save & Publish, you configuration will be pushed to the assigned device with Splashtop SOS installed, Splashtop SOS will be activated with the  config params. 

 

Grant app permissions to Splashtop SOS

In order to make Splashtop SOS works correctly, you may grant those required permissions to it. You can do this by following steps. 

1) go to Devices > Profiles & Resources > Profiles, you can create a profile as you need

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2) In the profile editing page, go to Permissions, in the right pane, search Splashtop SOS, and click Configure. once finish configure, you can save and publish the profiles to the devices. 

 

2. Push and Configure necessary Addon

Splashtop SOS needs Addon to enable remote controlling to Android devices in unattended manner. (Refer to this support article for more info)

1) Approve necessary addon in Managed Google Play and push to device

2) Configure the addon. Most addons can work without extra configurations, as long as they are installed onto the devices, but if they are Samsung devices or Zebra devices, you need to do extra configurations to enable them. 

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