How can I enable Performance Enhancement feature?

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Please note that with 3520 or later Business app and streamer installed, below options are replaced by Performance Options. More details can be found here: Performance Options.

Setup Instructions 

The performance enhancement is available to limited users and services at this time.  It is still in the early testing phase.  Once the Performance Enhancement has been enabled for your Splashtop team, 

  1. Download the latest Business App and Splashtop Streamer (v3.4.8.4+; v3.5.0.10+ for Android) for your local and remote computers at https://www.splashtop.com/downloads. 
  2. Enable Performance Pack settings in the Business App: File → Options → Optimization (Windows) 
    bizapp_optimization_en-us.PNG
    Business App: Splashtop Business → Preferences → Optimization (Newer MacOS)bizapp_optimization_mac.png
    • Under Advanced Architecture (codec), checkbox the option to enable the optimized data flow for screen capturing, encoding, decoding and rendering. Optionally, check H265 to enable H265 (vs. H264) video compression, if supported by both local and remote computers. 
    • In Session Toolbar Quality Options 
      • Ultra High Frame Rate option allows for up to 60 FPS 
      • Quality Options (Best Quality, Best Speed) allow for optimized video content and smoothness, even under non-optimal network conditions 
    • Check the Performance Indicator option to be enable viewing info such as FPS, bitrate, etc during a remote session 
  3.  Start a remote session and click the View Options icon to select the new settings. Remember that the Splashtop Streamer on the remote computer must be updated to v3.4.6.0 or newer. 
    toolbar_options_en-us.PNG
    • Frame Rate Options (max value) 
      • Ultra High = 60 FPS 
      • High = 30 FPS 
      • Medium = 15 FPS 
      • Low = 8 FPS
    • Quality Options
      • Original =  Default
      • Best Quality = for best visual quality 
      • Best Speed = for best responsiveness 
    • Performance Status - enable to view the real-time status window 
      performance_indicator_en-us.PNG
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