If your subscription expires because your payment information did not get processed by Splashtop in time for your auto-renewal, any changes to your payment information was made (new card number or billing address change), or if you have your subscription was set to no auto-renew, you will need to manually resubscribe to the expired subscription.
How to resubscribe
Must be the account owner. If your Splashtop subscription has expired and you want to resubscribe to your current subscription plan, please follow the instructions below.
- Login to my.splashtop.com/my.splashtop.eu with the Team Owner account.
- Click on Buy Now at the top, or click on the Blue Circle in the top right -> Then click on Subscriptions.
- If you clicked on Subscriptions, you will be brought to our Subscriptions page. Click on Buy Now to proceed.
- After clicking Buy Now, you will be brought to our checkout page.
From here, you can select your plan tier and amount of licenses. Then select Continue when you are ready to proceed.
- Your next step is to fill out your Billing Address, if your Address field is already filled and correct, please click Continue.
- Lastly, pick your payment method, then fill out your payment information. If the information is already filled and correct, please click Subscribe.