Splashtop Account & Billing



To access your account information, log into https://my.splashtop.com/account_info/ .

You can manage:

Account Summary – All your account information, including Two-Step Verification set up.

Team settings – Manage your team name, features, and email notifications. Also set rules for two-step verification, device authentication and browser authentication.

Subscriptions – View the products and packages you’re subscribed to, as well as buy a new product or upgrade your account.

Payment – Manage your payment method and view payment history as well as print invoices/receipts.


 For more information about your account, please contact:
sales@splashtop.com or call 408-886-7177 Mon-Fri 7:30am to 5:00pm PST



Accepted Currencies – We accept US Dollars only.

Accepted Payment Methods – We support payments online through your account via credit card and PayPal. We also support Purchase Orders. You can inquire to our Sales Team below to request a quote.

Automatic Subscription Renewals – Splashtop’s subscriptions are set to automatically renew annually. This will help to avoid any interruptions to your account and service. You can disable auto-renewal on your account settings under Subscriptions. For manual orders, our account management team will follow up with you upon renewal.

Refund Policy – All sales are final. Splashtop does not issue refunds. Terms of Sale

Legacy Billing - Our goal is to offer the best value remote access solutions without the yearly price increases that you’ll find with other remote access solutions. Historically, we have never increased prices for existing subscribers. At times, we have introduced new plans with more advanced or additional features. We've always given existing subscribers the choice to upgrade to the new plan or remain with their existing package, price and features along with continued bug fixes and usability enhancements.

Leaving a Legacy Plan – Switching a plan is final; it is not possible to return to a legacy plan after upgrading or cancelling your billing plan.

Legacy Plans – There are different legacy plans depending on which product you are subscribed to. To find out which plan you are on, please visit https://my.splashtop.com/account_info/#subscription_tab or contact our sales team below.

Upgrade Legacy Plan? – There are always benefits to upgrading your legacy plan. At Splashtop you will have a choice to keep your current subscription without worry of yearly price increases. To access exclusive new features on another plan you will need to upgrade. For more information about upgrading your legacy plan, please contact our Sales Team below.


For more information about your account, please contact:
sales@splashtop.com or call 408-886-7177 Mon-Fri 7:30am to 5:00pm PST

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