Someone forgot to disconnect from a host/streamer computer, and need to access the computer? There are a couple of features that may help to avoid or resolve this case:
- Force disconnect
- idle session timeout
When a connection is in progress, you will see a green arrow badge on the computer icon, . No one will be able to connect since a connection is already established.
Force a disconnect
Users can force a connection to end from any computers they are allowed to connect to.
Note: the actual disconnect may take up to 5 minutes to resolve. Make sure to refresh the list to update the status.
- From my.splashtop.com, click on the gear icon to the right of the computer in an active connection, you will find the option, "Disconnect current session".
- From the Windows or Mac application, click on the gear icon next to the computer in an active session, there will be a "Disconnect" button. (Requires Windows/Mac app 18.104.22.168 or newer)
Automatically disconnect an idle session
On the streamer program, click on the "Settings" tab and scroll down. In the "idle session timeout" field, enter a number in minutes for a connection to automatically disconnect if no keyboard/mouse activity for this amount of time. (Requires Streamer version 22.214.171.124 or newer)
Note: The idle session timeout vale can be set via the deployment package.