How to disconnect an active Splashtop connection?

Someone forgot to disconnect from a host/streamer computer, and need to access the computer?  There are a couple of features that may help to avoid or resolve this case:

  1. Force disconnect
  2. idle session timeout

When a connection is in progress, you will see a green arrow badge on the computer icon, Screen_Shot_2017-09-11_at_2.35.54_PM.png.  No one will be able to connect since a connection is already established.


Force a disconnect

Users can force a connection to end from any computers they are allowed to connect to.

Note: Make sure to refresh the list to update the status.


From the Windows or Mac Business application: 

Click on the gear icon next to the computer in an active session, there will be a "Disconnect" button.




From the iOS application

Click the actions icon on the right.




Then, scroll down and click the "Disconnect"  button.




From the Android application

Tap the menu button on the right.




Then, tap the actions icon from the dropdown menu.




Finally, click on the Disconnect button under the computer name.





Unattended sessions:

On computers page: Click on the gear icon to the right of the computer in an active connection, you will find the option, "Disconnect current session".




If you want to see who is connected before ending the session, go to

Click "Force Disconnect" on the right.



For attended SOS sessions, go to the SOS tab to view your current sessions. Click the gear/settings icon to disconnect any active sessions. (Note: Force disconnect is not supported when connecting to iOS and Android devices)


Automatically disconnect an idle session

On the streamer program, click on the "Settings" tab and scroll down.  In the "idle session timeout" field, enter a number in minutes for a connection to automatically disconnect if no keyboard/mouse activity for this amount of time. (Requires Streamer version or newer)


Note: The idle session timeout vale can be set via the deployment package.

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