There are several authentication types in existence for Proxy server. Currently, Splashtop Streamers and Win client only support the Basic authentication (partially support NTLM). The following list may help you to determine why Splashtop doesn't work in your proxy networking.
- Basic authentication (supported)
- NTLM (supported starting from Streamer for Windows v2.4.0.1 or later)
- Passport (not supported)
- Digest (not supported)
- Kerberos (not supported)
I. Win Streamer:
PROXY has been supported since Streamer v2.1.0.4. If your computer connects to a network with a Proxy server, please specify the settings in the Splashtop Streamer in the Settings tab (or in the Advanced tab if using v2.2.5.1 or higher) accordingly.
This is the mapping table for Proxy settings between Win Streamer and IE/Control Panel for your reference.
| Streamer | IE/Proxy |
| None | None |
| Auto | Auto or none |
| Manual* | Manual* |
* If 'Manual' is selected, please also enter the IP / Port / User ID / Password for the Proxy server.
II. Mac Streamer:
Proxy settings for the Mac Streamer are a bit different from the Win Streamer.
Please click the Change settings button in the Advanced tab of the Mac Streamer v2.3.x or later.
This will bring up the related Network window (for Wi-Fi or LAN) as shown in the sample illustration below. Please enter the proper IP / Port / User ID / Password and consult your IT person if you don't know what options to choose or what settings to enter in the Network window.
You will be required to enter the proper IP address, port number, User ID, and password, if you use Secure Web Proxy (HTTPS) as indicated in the illustration below.
NOTE: If your network environment doesn't use any Proxy server, please make sure the related settings (as indicated in the illustration below) are all blank. Sometimes, you may forget to disable these settings, especially when moving your laptop back and forth between home (without proxy) and work (with proxy).
III. Windows Client:
Open the Business app>File>Options
Proxy tab>select the proxy option that matches your environment
Fill Username/Password if you choose Auto
Fill Server/Username/Password if you choose Manual
IV. Mac Client:
For Mac Client, please also go to Mac system Network setting to configure the proxy setting in accordance with your environment.
Please enter the proper IP / Port / User ID / Password and consult your IT person if you don't know what options to choose or what settings to enter in the Network window.
You will be required to enter the proper IP address, port number, User ID, and password, if you use Secure Web Proxy (HTTPS) as indicated in the illustration below.
NOTE: If your network environment doesn't use any Proxy server, please make sure the related settings (as indicated in the illustration below) are all blank. Sometimes, you may forget to disable these settings, especially when moving your laptop back and forth between home (without proxy) and work (with proxy).