Why does SOS not run on a customer's computer?

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Having problems getting to "sos.splashtop.com" site because the browser searches the address instead of going there? Try using these other web addresses:

  1. Full path: http://sos.splashtop.com
  2. www.splashtop.com/sos-download, full path http://www.splashtop.com/sos-download
  3. Direct download links: 

    https://d17kmd0va0f0mp.cloudfront.net/sos/SplashtopSOS.dmg

    https://d17kmd0va0f0mp.cloudfront.net/sos/SplashtopSOS.exe

After downloading, cannot run the "SplashtopSOS.exe" file - does nothing?

  1. Sometimes Windows blocks downloaded files from running.  Right-click on SplashtopSOS.exe file and choose Properties.  Then click on "Unblock" in the General tab.

    Unblock.jpeg
  2. In one or two cases, you may need to enable "Compatibility" mode.  Right-click on SplashtopSOS.exe file and choose Properties.  Then click on Compatibility tab and enable Compatibility for your OS version.
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