Splashtop SOS has introduced a new user interface to enhance usability and streamline user and session management. This guide compares the key differences between the Legacy and New SOS UI, covering both user setup and session initiation workflows.
Managing Users (Attended Access)
| Feature | Legacy SOS UI | New SOS UI |
|---|---|---|
| Login Portal | ||
| Navigation Path | Go to SOS tab > Click the Invite Technicians icon |
Go to Management tab > Users > Click the Invite Users icon |
| Invite Method | Enter email(s), optional message, and send invitation | Select Remote support as License Type when inviting |
| Granular Control | Not applicable | In Users list, click gear icon in Granular Controls column to enable attended access (grayed out if disabled) |
Starting a SOS Session
| Feature | Legacy UI | New UI |
|---|---|---|
| Session Invitation |
In the Business App: SOS > Invite User to generate instructions (email or clipboard) |
Same process: SOS > Invite User in Business App |
| Connecting to Device | In Business App: Click SOS icon or SOS > Connect to user’s device, then enter 9-digit code |
Same flow: SOS icon or SOS > Connect to user’s device, enter 9-digit code in Business App |
| Web Console Access | Launch session from SOS tab |
URI command support:
|
Key Improvements in the New UI
-
Centralized User Management under the Management > Users tab
-
Granular Access Control for attended sessions, visible and manageable via UI
-
Streamlined Invite Process with license type selection
Need Help?
If you have questions about transitioning to the new UI or experience any issues, feel free to submit a support ticket.